Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.10 - $22.70
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Tuition Reimbursement
401(k) Plan
paid Volunteer Time Off
Mental health benefit
Parental leave
Job Description
Our hiring establishment is a well-respected medical facility located in Schaumburg, committed to delivering exceptional healthcare services and patient-centered care. This facility prides itself on maintaining a welcoming environment and fostering a culture dedicated to community engagement and social impact. The organization emphasizes employee well-being by offering comprehensive benefits including medical, dental, and vision coverage, mental health benefits at no cost, and generous tuition reimbursement. Located in a conveniently accessible area, the practice operates during regular business hours with additional requirements for evenings, weekends, holidays, and travel as needed, ensuring comprehensive patient support.
We are currently seeking a dedicated Medical... Show More
We are currently seeking a dedicated Medical... Show More
Job Requirements
- High school diploma or GED
- prefer one year experience in customer service setting, preferably in a medical office
- able to type a minimum of 30 wpm strongly preferred
- basic knowledge of medical terminology
- able to provide excellent customer service
- strong organizational skills
- capable of effective verbal communication
- ability to multi-task and maintain attention to detail
- adaptable and able to work under pressure
- ability to work effectively in a team environment
- basic computer proficiency and ability to learn EPIC software
Job Qualifications
- Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
- able to type a minimum of 30 wpm strongly preferred
- high school diploma or GED
- service orientation: capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles
- organization: able to provide order and structure to daily processes and work environment
- verbal communication: capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
- multi-tasking: able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
- adaptability: able to be flexible and comfortable in adjusting to changing activities
- maintains calm under pressure and is able to think clearly to enhance problem solving
- teamwork: works effectively with others to accomplish objectives and goals
- willingly offers assistance to others when the need arises
- computer proficiency: ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications
Job Duties
- Acknowledges and welcomes patients and visitors
- informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times
- answers general questions about the facility including location, restrooms, elevators, and hours of operation
- ensures waiting area is clean, tidy, and stocked with appropriate patient announcements and brochures
- conveys information to patients and/or visitors as directed
- assists or calls for assistance with patients with ambulatory difficulties
- obtains registration information from patient for input into EPIC
- verifies and/or updates demographic and health plan information
- checks patients in and out of clinic
- provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies and collects all required forms and signatures
- schedules appointments into EPIC according to practice protocol
- conveys schedule changes to appropriate staff
- reviews next day's schedules and prints physician schedules in advance as directed
- assists patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing
- pulls patient charts and maintains filing system
- prepares charts to clinic and/or practice specifications
- collects copays, cash, check or credit card payments ensuring patients receive receipts
- posts all payments in EPIC
- balances daily cash and collections
- secures change drawers and cash and follows financial procedures in transferring payments
- identifies problematic accounts and directs them to the financial counselor or Customer Service Department
- answers multiple lines, screens calls, takes accurate messages and directs calls to appropriate support staff
- understands limits of responsibility by not providing medical advice to patients
- performs all other duties/responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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