Analyst/Sr. Analyst, Menu Planning- Customer Experience
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $87,100.00 - $115,200.00
Work Schedule
Flexible
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises
Job Description
American Airlines is the largest airline in the world, renowned for its extensive network of flights and commitment to exceptional customer service. Headquartered in DFW Headquarters Building 8 in Dallas, Texas, American Airlines is a leading global airline that connects travelers to over 365 destinations worldwide with more than 6,800 daily flights. As a pioneer in the aviation industry, American Airlines not only provides transportation but also emphasizes the creation of memorable travel experiences through a dedicated focus on customer satisfaction and operational excellence. The company fosters an inclusive and diverse workplace culture, supported by over 20 Employee Business Resource... Show More
Job Requirements
- Undergraduate degree or equivalent hospitality experience
- Minimum 3 years culinary design, front of house or menu development and execution experience
- Proven multi team collaboration experience
- Ability to travel internationally and domestically
- Strong creative and analytical skills
- Proficiency in Microsoft Office
- Excellent communication skills
- Self motivated and detail oriented
- Ability to manage multiple priorities
Job Qualifications
- Undergraduate degree or equivalent hospitality experience
- 3 plus years experience in culinary design, front of the house or menu development and execution
- 3 plus years of proven multi team collaboration experience with ability to lead, organize and prioritize projects with internal and external teams
- Ability to travel internationally and domestically as needed
- Ability to be highly creative and analytical with demonstrated problem-solving and decision-making skills
- Knowledge of market and industry trends related to food and beverage
- High level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease
- Knowledge of Microsoft Office including Word, Excel, Outlook and PowerPoint
- Ability to adapt and understand software and systems
- Ability to identify and drive creative product and marketing solutions while operating within a budget
- Ability to develop and present recommended communication plans and interact effectively with various levels of management
- Strong communication and collaboration experience
- Self starter with great attention to detail
- Ability to build, develop and maintain key relationships and partnerships in a team environment
Job Duties
- Serve as the internal subject matter expert on inflight menus including all classes of meal service and beverage programs with related policies and procedures
- Utilize a data driven approach to decision making and generate solutions based on customer feedback to elevate experience
- Monitor and report on the competitive landscape to keep offerings aligned with or exceeding industry standards
- Collaborate with internal and external partners including catering design chefs, suppliers, and inflight teams to develop new and existing menu concepts and recipes
- Own culinary development program management and innovate customer focused solutions
- Lead presentations with internal leaders, caterers, and suppliers for redesigns, product changes, menu launches and customer experience initiatives
- Liaison between stakeholders to ensure seamless execution of current and new menus
- Manage internal menu specifications, inflight menu guides, customer-facing content and administrative tasks
- Analyze customer feedback, flight attendant reports, sales data, and culinary trends to identify opportunities for improvement
- Investigate product and menu-related issues and support development and solution implementation
- Interface with all levels of management within American Airlines and with external suppliers
- Develop and deliver high-impact presentations to support strategic decisions and business initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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