Analyst - Fraud/Loss Prevention - Part time - Evening shift
Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $70,900.00 - $88,400.00
Work Schedule
Weekend Shifts
Benefits
Medical
Vision
Dental
mental health benefits
health care concierge
Flexible spending account
Health savings account
Free concert tickets
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k)
company match
Stock reimbursement program
New parent programs
caregiver leave
fertility support
adoption support
Foster support
Surrogacy support
Career and skill development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Ticketmaster is a premier global ticket marketplace and a leader in live event ticketing services, proudly operating as a division of Live Nation Entertainment, the world's largest live entertainment company. Headquartered at 707 Virginia Street, Suite 170, Charleston, West Virginia, Ticketmaster carries out its mission to connect millions of people worldwide to the live events they love, including concerts, sports, festivals, and theater performances. Processing over 550 million tickets annually across more than 35 countries, Ticketmaster leverages official partnerships with venues, artists, sports teams, and festivals to deliver seamless ticketing experiences. The company fosters a highly dynamic and inclusive culture... Show More
Job Requirements
- At least two or more years of full-time work experience
- Preferably one year of experience in customer service or call center
- Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus
- Strong written and verbal communication skills
- Typing ability
- Professional telephone manner
- Detail-oriented and analytical skills
- Proactive and inquisitive nature
- Ability to understand multiple systems
- Ability to manage stress and meet deadlines in fast-paced environment
- Ability to work independently
- Reliable and punctual with outstanding attendance
- Open availability for 5-day workweek including weekends and holidays
- High school diploma or equivalent
- Bachelor’s degree is a plus
Job Qualifications
- High school diploma or equivalent
- At least two years of full-time work experience
- One year experience in customer service or call center
- Strong written and verbal communication skills
- Typing ability
- Professional telephone manner
- Detail-oriented with strong analytical and organizational skills
- Proactive and inquisitive mindset
- Ability to understand multiple systems and processes
- Ability to work independently with little supervision
- Ability to work effectively in a fast-paced, dynamic environment
- Bachelor’s degree a plus
Job Duties
- Complete order screening accurately and in a timely manner
- Identifying valid or fraudulent transactions
- Contacting customers via telephone to verify purchases
- Position requires regular inbound and outbound customer interaction via phone
- Identify and communicate potential process improvements in the fraud processes
- Identify fraud patterns and communicate across team and to management
- Monitor voicemail, e-mail, messages, and related information for support inquiries
- Maintain effective working relationships across internal and external departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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