Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $70,900.00 - $88,400.00
Work Schedule
Weekend Shifts
Benefits
Medical
Vision
Dental
mental health benefits
Flexible spending account
Health savings account
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k) with Company Match
Stock reimbursement program
New parent programs
caregiver leave
fertility support
adoption support
Foster support
Surrogacy support
Career and skill development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Ticketmaster, a division of Live Nation Entertainment, is the world's leading live event ticketing platform, committed to connecting fans with the live events they love. Headquartered in the United States, with this role based in Charleston, West Virginia, Ticketmaster operates across more than 35 countries, processing over 550 million tickets annually through partnerships with venues, artists, sports teams, festivals, performing arts centers, and theaters. As part of Live Nation Entertainment—the largest live entertainment company globally—Ticketmaster combines a passion for live experiences with a diverse and inclusive culture fostered by accessible leadership and collaborative teams. This part-time, evening shift role in... Show More
Job Requirements
- High school diploma or equivalent
- At least two years of full-time work experience
- Minimum one year of customer service or call center experience preferred
- Strong communication skills
- Detail oriented with analytical skills
- Proactive and inquisitive attitude
- Ability to manage multiple systems and processes
- Capacity to work under stress and meet deadlines
- Ability to work independently
- Reliable and punctual
- Open availability for 5-day workweek including weekends and holidays
- Ability to handle regular inbound and outbound phone interactions
Job Qualifications
- At least two or more years of full-time work experience, preferably with at least one year of experience in a customer service or call center role
- Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus
- Strong written and verbal communication skills
- Typing ability
- Professional telephone manner
- Detail oriented with strong analytical and organizational skills
- Proactive and naturally inquisitive
- Ability to understand multiple systems and processes
- Ability to work effectively in a fast-paced, rapidly changing environment while managing stress and meeting deadlines
- Ability to work independently with little supervision
- Reliable, punctual, and outstanding attendance
- High school diploma or equivalent required
- Bachelor's degree a plus
Job Duties
- Complete order screening accurately and in a timely manner
- Identify valid or fraudulent transactions
- Contact customers via telephone to verify purchases
- Identify and communicate potential process improvements in the fraud processes as needed
- Identify fraud patterns and communicate across team and to management
- Monitor voicemail, email, messages, and related information for support inquiries
- Maintain effective working relationships across internal and external departments, as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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