Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $1.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid vacation
Discounted downtown parking
Free Employee Meals
Hotel and restaurant discounts
Job Description
AHC Hospitality is a distinguished hospitality management company that represents a diverse portfolio of hotels, restaurants, and resorts. Their range spans from comfortably casual venues to lavishly appointed establishments, ensuring a variety of experiences and environments tailored to different guest preferences and needs. The company prides itself on creating exceptional guest experiences by investing in their team members and fostering a culture of growth and success. Among their notable properties are the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. These premier destinations offer vibrant opportunities for guests and employees alike. Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Ability to work varied shifts including weekends
- Proficiency with front office technology and software
- Excellent communication and multitasking abilities
- Commitment to confidentiality and professionalism
- Ability to stand for extended periods and lift up to 25 pounds
- Willingness to adhere to company policies and procedures
- Flexibility to assume additional duties as needed
Job Qualifications
- College hospitality program experience preferred
- Related experience in customer service or hospitality preferred
- Proficiency in using lodging management systems
- Strong interpersonal and communication skills
- Ability to multitask in a fast-paced environment
- Knowledge of local area and attractions preferred
- Ability to resolve guest concerns effectively
- Commitment to company guest service standards
- Ability to collaborate with diverse teams
- Strong organizational skills
Job Duties
- Operate the OnQ lodging system to manage guest information and transactions
- Operate all other required Front Office systems including Kipsu guest messaging, Nor1 eStandby, Volante, Outlook email, and HotSOS
- Handle high volumes of guest check-ins and check-outs efficiently
- Manage all incoming phone calls including guestroom, external, and internal calls
- Maintain advanced knowledge of Grand Rapids and surrounding area to assist guests
- Build and maintain strong relationships with guests ensuring a personalized experience
- Identify and recommend opportunities to enhance the guest experience
- Resolve guest concerns promptly ensuring satisfaction at first contact
- Stay informed with advanced knowledge of hotel outlets and operations
- Adhere to cash handling and banking procedures
- Attend and participate in departmental meetings
- Follow AHC handbook policies and standard operating procedures
- Be proactive in assisting guests and strive to exceed guest service expectations
- Assist Housekeeping and Bellstand when needed
- Ensure quality and level of service meet company standards
- Communicate properly with other AHC hotels and staff as resources when needed
- Complete all daily responsibilities including cleaning and checklist tasks
- Report any unusual behavior or issues to management promptly
- Maintain positivity, inclusivity, collaboration, and encouragement with team members and guests
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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