Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid vacation
Discounted parking
Free Employee Meals
Hotel and restaurant discounts
Job Description
AHC Hospitality is a renowned hospitality group offering a diverse portfolio of hotels, restaurants, and resorts designed to provide exceptional guest experiences across a variety of settings. Fromcomfortably casual environments to lavishly appointed venues, AHC Hospitality’s properties include iconic names such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. These properties each offer unique atmospheres and cater to a wide spectrum of clientele, ensuring that both guests and team members find a space that fits their personality and needs. AHC Hospitality prides itself on investing in its associates, recognizing that... Show More
Job Requirements
- Must be familiar with hotel layout, products, services, amenities, and history
- strong written and verbal communication skills
- proficient in Microsoft Office and Excel
- experience with event booking software a plus
- professional, reliable, organized and detail-oriented
- two years previous catering or conventions experience preferred
- prior sales experience preferred
- prior hotel experience preferred
- extensive food and beverage knowledge is preferred
- full understanding of Microsoft Office
- catering software experience is preferred
- graduate of an accredited hospitality bachelors program preferred
- ability to stand, walk and run regularly
- ability to use hands and fingers to handle or feel objects
- ability to frequently reach with hands and arms
- ability to talk or hear regularly
- occasional sitting, stooping, kneeling, crouching or crawling
- ability to occasionally lift and/or move up to 20 pounds
- vision ability including close, distance and peripheral vision
Job Qualifications
- Two years previous catering or conventions experience preferred
- prior sales experience preferred
- prior hotel experience preferred
- extensive food and beverage knowledge is preferred
- full understanding of Microsoft Office
- catering software experience is preferred
- graduate of an accredited hospitality bachelors program preferred
- strong written and verbal communication skills
- proficiency in Microsoft Office and Excel
- professional, reliable, organized and detail-oriented
Job Duties
- Market are divided into social and corporate and will be defined at time of interview
- acquire business through solicitation, accepting daily inquiries and arranging repeat events
- ensure that all planning deadlines are met
- analyze client needs and assist them in developing a program that would best meet these needs while making the most efficient and effective use of hotel facilities
- plan menus for clients according to hotel food and beverage standards
- arrange meeting requirements, additional rooms needed, VIP arrangements, audio visual needs, guest room accommodations, etc
- communicate any unusual circumstances or requests to appropriate management personnel
- maximize revenue by up-selling hotel products and services
- initiate special forms for requirements that have been previously agreed upon by contract, letter, discussion, etc
- prepare banquet event orders in a timely manner for distribution
- act as liaison between the client and hotel departments, meeting and greeting clients on arrival and overseeing the event while in house
- coordinate credit, billing and payment arrangements for client
- assist supervision of accuracy and efficiency of function book entries and forecasting
- oversee daily operation of the Catering Department including plans and special projects
- coordinate departmental efforts and communication with catering, conventions and other hotel departments by attendance at regular meetings
- participate in an aggressive hospitality program, greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us
- learn and follow all hotel policies and procedures pertaining to your area of work
- practice safety standards and report all unsafe conditions
- provide fast and courteous service to our guests
- conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction
- ability to follow established guidelines, procedures and policies
- maintain good record of attendance and punctuality at work
- adherence to prescribed grooming and appearance standards
- ability to organize and expedite engineering service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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