Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $17.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Fun & Exciting Work Environment
Competitive health and welfare plans
Discounted room rates for Marriott and Sage Properties
Negotiated corporate discounts
community-oriented environment
Job Description
Hotel de la Poste, located in the heart of New Orleans' vibrant French Quarter, offers a remarkable opportunity to be part of an iconic and culturally rich establishment. Recently transitioned from The W New Orleans, this soft-branded Renaissance hotel expertly combines modern luxury with the distinctive, spirited essence of New Orleans. The city is known for its captivating history, soulful music, and renowned cuisine, all of which are deeply embedded in the hotel's atmosphere. Guests are invited to experience the charm and energy of the French Quarter, surrounded by historic architecture, jazz-filled streets, and world-class dining.
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Job Requirements
- High school education or equivalent
- Minimum 3 months experience in a similar role
- Basic knowledge of customer service principles and restaurant operations
- Familiarity with cash-handling procedures
- Proficiency in oral and written English
- Visual ability to read detailed information in low light
- Manual dexterity for handling and carrying items
- Physical ability to lift, push, pull and carry up to 50 lbs
- Capacity to perform physical activities such as balancing, stooping, kneeling, crouching, and reaching
- Mobility to travel 300 feet regularly during shift
- Ability to stand continuously during service hours
- Moderate hearing ability
- Excellent vision for product inspection
- Ability to follow verbal and written instructions and multitask
- Organizational skills and attention to detail under busy conditions
- Ability to handle customer service challenges tactfully
Job Qualifications
- High school education or equivalent
- Previous experience in a similar position of 3 months or longer
- Basic knowledge of customer service principles, food server function, and restaurant and kitchen operations
- Knowledge of standard cash-handling procedures
- Fluent in oral and written English
- Ability to see detailed guest checks, computer printouts, and written instructions in dimly lit conditions
- Manual coordination to punch buttons, grasp items, and balance and carry trays loaded with food and beverages
Job Duties
- Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs or requests
- Remain attentive to customers throughout the entire dining experience, adhering to or exceeding service standards
- Complete all restocking and cleaning duties by performing opening and closing sidework as instructed
- Memorize menu items, recipes and daily specials to answer questions and make recommendations to customers
- Maintain cleanliness standards in restaurant, waitstation and kitchen service area to satisfy state and local health board requirements
- Control allocated guest checks following established check-use procedures and document all required information legibly
- Receive proper payment from guests and ensure accuracy of guest checks and method of payment
- Attend all pre-meal and departmental meetings to enhance communication and gain knowledge of products, service, and facility
- Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information
- Present a clean and professional appearance at all times
- Maintain a friendly, cheerful, and courteous demeanor
- Perform other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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