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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.75 - $17.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee assistance program
Flexible work schedule
Job Description
North Ottawa Community Health System is a comprehensive healthcare provider dedicated to serving the community with quality medical services. It operates multiple locations including Harbor Dunes, Dunewood, and the main hospital, striving to ensure patients and visitors feel supported and informed throughout their healthcare experience. With a commitment to excellent customer service and patient care, North Ottawa Community Health System is recognized for its compassionate and professional approach to healthcare delivery. It offers a range of services tailored to meet the needs of diverse populations in the region, emphasizing accessibility, community involvement, and health education.
The role of Patient Servi... Show More
The role of Patient Servi... Show More
Job Requirements
- High school diploma
- Excellent customer service skills
- Ability to relate to a wide variety of people
- Ability to use active listening skills, be empathetic and non-objective
- Knowledge of hospital and medical center helpful
- Excellent oral communication skills
- Ability to implement CPR and current BLS certification
- Valid Michigan driver’s license
Job Qualifications
- High school diploma
- Excellent customer service skills
- Ability to relate to a wide variety of people
- Ability to use active listening skills, be empathetic and non-objective
- Knowledge of hospital and medical center helpful
- Excellent oral communication skills
- Ability to implement CPR and current BLS certification
- Valid Michigan driver’s license
Job Duties
- Assist the patient and family throughout their hospital visit
- Assist with requests for patient information
- Proactively provide excellent customer service to all who visit NOCH
- Direct complaints to appropriate staff via the online complaint process or through a department manager
- Address special needs that may arise for families or visitors
- Assist valet service when needed
- Assist information desk when needed
- Assist in screening patients, staff and guests coming into the facility when screener is busy or unavailable
- Perform other related duties as assigned or requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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