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Ambassador Manager – Office of Enrollment Management
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
Retirement savings program with employer contributions
Tuition Benefits
Paid Time Off
Paid holidays
Life insurance
Accidental death and disability insurance
free Pittsburgh Regional Transit bus pass
fitness center access
Job Description
Carnegie Mellon University, located in Pittsburgh, PA, is a renowned private research university celebrated for its innovative programs and commitment to academic excellence. The university is dedicated to fostering a welcoming and inclusive environment for its diverse population of students, faculty, and visitors. The Office of Enrollment Management plays a crucial role in this mission by supporting student success, positive outcomes, and long-term enrollment strategy through data-driven decision-making and collaborative partnerships across the institution. The university's rich tradition of innovation extends beyond academics, embracing cultural and community experiences that align with its strategic goals.
The Office of Enrollment Managemen... Show More
The Office of Enrollment Managemen... Show More
Job Requirements
- Successful completion of a pre-employment background check including Act 153 clearances
Job Qualifications
- Bachelor’s degree or equivalent in marketing, communications, hospitality management, business, higher education administration or related field
- Minimum two years of experience in customer service, admission, student affairs or administrative management
- Experience working with students and higher education environments preferred
- Proven experience managing large-scale teams of 50–120+ individuals
- Skilled in handling difficult conversations with professionalism
- Ability to lift packages up to 25 pounds regularly
- Ability to travel on- and off-campus as needed
- Combination of education and experience demonstrating comparable knowledge may be considered
Job Duties
- Oversee and lead the Tartan Ambassador program including hiring, onboarding, scheduling, performance coaching, and employment decisions
- Supervise Lead Tartan Ambassadors and Graduate Interns with regular meetings and performance management
- Manage daily ambassador operations including staffing coverage, scheduling logistics, and conflict resolution
- Serve as central point of contact for ambassador communications through Slack, email, and briefings
- Oversee ambassador scheduling and payroll approval for 70–120+ student employees
- Evaluate ambassador performance focusing on visitor engagement and professional development
- Manage strategic projects such as onboarding redesign, training integration, and leadership tracks
- Collaborate with Strategic Enrollment Communications team for marketing projects
- Plan and lead staff meetings and end-of-semester morale-boosting events
- Assist Associate Director in budget planning and audits related to student employment
- Provide backup coverage and operational oversight for the Welcome Center reception desk
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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