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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
job training
Career Development
Job Description
Resorts World Las Vegas is a premier, luxury resort and casino destination located on the iconic Las Vegas Strip. As a world-class establishment, it offers an unparalleled guest experience through its vibrant entertainment options, exquisite dining, upscale accommodations, and exceptional service standards. The resort prides itself on creating memorable and personalized experiences for its guests, especially its VIP clientele, by blending sophisticated amenities with innovative hospitality practices. Its commitment to excellence and attention to detail has positioned Resorts World Las Vegas as a leader in the luxury hospitality industry, attracting discerning guests from around the globe.
The Ambassador, Lu... Show More
The Ambassador, Lu... Show More
Job Requirements
- At least 21 years of age
- High school diploma or equivalent
- Minimum two years of previous customer service experience in a luxury environment
- Proof of eligibility to work in the United States
- Ability to obtain Food Handler Card
- Ability to obtain Alcohol Awareness Card
- Ability to obtain Nevada Gaming Registration
- Ability to obtain Nevada Driver's License
Job Qualifications
- Excellent interpersonal skills with the ability to deal effectively with guests, management, team members and other outside contacts
- Proven organizational skills and ability to function under time constraints and deadlines with attention to detail
- Ability to effectively communicate in English
- Professional appearance and demeanor
- Excellent customer service skills
- Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures
- Ability to work varied shifts including nights, weekends, and holidays
- Training in Forbes Travel Guide standards preferred
- Working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems preferred
- Familiarity with OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS preferred
- Previous experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP lounge preferred
- Fluency in more than one language preferred
- Previous experience working in a large luxury resort setting preferred
Job Duties
- Ensure consistency in service delivery to all VIP guests and that their expectations are exceeded
- Respond to guest service interactions in a professional and timely manner, while always seeking ways to enhance the experience in every interaction
- Interact with high-profile casino and VIP guests
- Work assigned stations based on the needs of the business with appropriate knowledge and skill
- Navigate multiple property management systems simultaneously to assist guests and team members
- Maintain a good working knowledge of and comply with all procedures of VIP and Marketing Operations
- Respond to all guest requests in a timely manner and resolve guest concerns with urgency and diplomacy
- Attend to service in suites as needed to support guests and team members
- Maintain thorough understanding of property offerings and amenities and utilize this knowledge to create curated experiences for guests while driving hotel revenue
- Provide hotel escorts, suite tours, explanation of services and represent the brand as an ambassador
- Monitor, document, and notify the Manager of Luxury Services of any issues impacting departmental objectives
- Maintain extensive knowledge of Hilton, Conrad and Crockfords room types and amenities
- Manage and execute guest requests promptly
- Use personal device/cellular phone for job related operational tasks
- Perform other job-related duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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