Ambassador (Host(ess) / Concierge), Ocean Club - Hotel del Coronado, A Curio Collection by Hilton
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel discount
Parental leave
Matching 401(k)
Employee Stock Purchase Program
debt-free education
Career growth opportunities
recognition programs
Job Description
The iconic Hotel del Coronado is a historic and prestigious wooden Victorian beach resort located on Coronado Island, just minutes away from Downtown San Diego. Established in 1888, this 28-acre property embodies classic coastal charm blended with modern luxury, boasting over 750 rooms, cottages, and villas across its expanse. Recently undergoing an impressive $400 million renovation and expansion, the resort continues to maintain its status as one of the last surviving wooden Victorian beach resorts in the world, redefined with upgraded amenities and enhanced guest experiences.
The Hotel del Coronado offers a distinctive stay experience with 65,000 square fe... Show More
The Hotel del Coronado offers a distinctive stay experience with 65,000 square fe... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service
- availability to work various shifts including weekdays, weekends, and holidays
- strong verbal and written communication skills
- ability to handle multiple tasks simultaneously
- customer-oriented mindset
- capacity to work independently and as part of a team
- basic computer skills
- professional appearance and demeanor
Job Qualifications
- High school diploma or equivalent
- previous experience in concierge or customer service preferred
- excellent communication and interpersonal skills
- ability to multitask and work under pressure
- strong problem-solving skills
- customer-focused approach
- ability to work flexible hours including evenings, weekends, and holidays
- familiarity with the local area and resort amenities is a plus
Job Duties
- Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities
- contact appropriate individuals or departments (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems
- review shift logs/daily memo books and document pertinent information in logbooks
- monitor club lounge for seating availability, service, safety, and well-being of guests
- follow up with guests to ensure their requests or problems have been met to their satisfaction
- receive, record, and relay messages accurately, completely, and legibly
- respond to special requests from guests with unique needs
- communicate VIP arrivals and acknowledge all Members/Owners of the Resort
- greet guests and determine the number in their party
- seat guests based on server rotation and cover count by finding a clean, available table
- pull out chairs
- placing clean/current menu in front of guest
- guide guests through the dining rooms and buffet, providing any needed assistance
- maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
- monitor dining rooms for seating availability, service, safety, and well-being of guests
- perform all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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