Ambassador (Host / Concierge), Ocean Club (Seasonal) - Hotel del Coronado, A Curio Collection by ...
Job Overview
Employment Type
Temporary
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Access to daily pay
Medical insurance
Mental Health Resources
Paid Time Off
Travel discount
Parental leave
401(k) matching
Employee Stock Purchase Program
educational assistance
Career Development
recognition programs
Team Member Resource Groups
Job Description
The Hotel del Coronado is an iconic and historic beachfront resort located on Coronado Island, just minutes from Downtown San Diego. Established in 1888, this Victorian wooden structure is one of the few surviving beach resorts of its kind in the world, renowned for its architectural beauty and rich history. Recently, the resort underwent an impressive $400 million renovation and expansion, enhancing its already stunning features. The property spans 28 acres and includes over 750 rooms, cottages, and villas, complemented by 65,000 square feet of flexible banquet space, making it a premier destination for both leisure and business travelers. Guests... Show More
Job Requirements
- High school diploma or equivalent
- Availability to work weekdays, weekends, and holidays
- Ability to communicate effectively with guests and team members
- Flexibility to perform multiple duties as needed
- Dependability and strong work ethic
- Commitment to delivering exceptional guest service
- Physical ability to be on feet for extended periods
- Basic proficiency in using logbooks and communication systems
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a dynamic environment
- Knowledge of local area amenities and events is a plus
- Demonstrated customer focus and adaptability
- Ability to work varied shifts including weekends and holidays
- Basic computer skills for documentation and communication
Job Duties
- Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities
- Contact appropriate individual or department to resolve guest calls, requests, or problems
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
- Follow up with guests to ensure satisfaction with their requests or problems
- Receive, record, and relay messages accurately
- Respond to special requests from guests with unique needs
- Communicate VIP arrivals and acknowledge Members/Owners of the Resort
- Greet guests and seat them according to server rotation and availability
- Guide guests through dining rooms and buffet areas
- Maintain cleanliness of work areas and practice clean-as-you-go procedures
- Monitor dining rooms for seating availability, service, safety, and guest well-being
- Perform all other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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