Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
prepaid tuition assistance
Employee wellness programs
Professional development opportunities
retirement plans
Job Description
Penn Medicine is a prestigious academic medical center renowned for its dedication to delivering exceptional patient care, pioneering medical research, and educating future leaders in healthcare. As a leading institution in medicine, Penn Medicine's tripartite mission emphasizes the highest standards in clinical service, innovation through research, and comprehensive educational initiatives. The medical center is a collaborative environment where professionals from clinical, technical, and business disciplines unite to cultivate breakthroughs in healthcare every day. Employees at Penn Medicine play a vital role in shaping the future of medicine whether by healing patients, making medical discoveries, or supporting the healing environment in various capacities.
The Red Coat Hospital Concierge role is a vital full-time position within this esteemed organization, offering the opportunity to be an essential first point of contact for patients, visitors, and hospital staff. Scheduled Monday through Friday from 11:30 a.m. to 8:00 p.m., this role is perfectly suited for individuals who are passionate about providing exceptional customer service within a fast-paced healthcare setting. The concierge embodies the welcoming spirit of Penn Medicine, ensuring that every patient or visitor experiences a positive and supportive introduction to the hospital environment.
In this role, you will deliver on the promise of providing timely assistance, information, and comfort to patients and their families. Responsibilities include greeting every visitor warmly, anticipating needs, and responding promptly to questions or concerns to foster a seamless and coordinated healthcare experience. The Red Coat Hospital Concierge acts as a friendly navigator within Penn Medicine, escorting visitors and patients safely to their destinations within the hospital, assisting with transportation needs, and facilitating access to parking and shuttle services. Beyond logistics, this position requires a commitment to maintaining a professional appearance and demeanor, including wearing the signature red blazer which symbolizes the welcoming presence of the concierge team.
This position also demands physical stamina as it involves considerable walking, standing, and assisting patients, sometimes including pushing wheelchairs while ensuring safety and proper body mechanics. Communication skills are paramount, both in-person and over the telephone, to maintain courteous, confidential, and respectful interactions with all individuals. The role is essential in promoting the positive image of Penn Medicine and upholding the hospital’s standards for privacy and dignity of patients and visitors alike.
Penn Medicine values its workforce by offering comprehensive benefits including wellness programs and tuition assistance, acknowledging that quality patient care begins with the well-being of its employees. Joining the Red Coat team is more than a job; it’s a chance to live one’s life’s work by contributing to a superior healthcare environment with a mission that impacts lives every day. This role presents a unique opportunity for those eager to be at the forefront of healthcare hospitality and patient support within one of the most respected academic health systems in the nation.
The Red Coat Hospital Concierge role is a vital full-time position within this esteemed organization, offering the opportunity to be an essential first point of contact for patients, visitors, and hospital staff. Scheduled Monday through Friday from 11:30 a.m. to 8:00 p.m., this role is perfectly suited for individuals who are passionate about providing exceptional customer service within a fast-paced healthcare setting. The concierge embodies the welcoming spirit of Penn Medicine, ensuring that every patient or visitor experiences a positive and supportive introduction to the hospital environment.
In this role, you will deliver on the promise of providing timely assistance, information, and comfort to patients and their families. Responsibilities include greeting every visitor warmly, anticipating needs, and responding promptly to questions or concerns to foster a seamless and coordinated healthcare experience. The Red Coat Hospital Concierge acts as a friendly navigator within Penn Medicine, escorting visitors and patients safely to their destinations within the hospital, assisting with transportation needs, and facilitating access to parking and shuttle services. Beyond logistics, this position requires a commitment to maintaining a professional appearance and demeanor, including wearing the signature red blazer which symbolizes the welcoming presence of the concierge team.
This position also demands physical stamina as it involves considerable walking, standing, and assisting patients, sometimes including pushing wheelchairs while ensuring safety and proper body mechanics. Communication skills are paramount, both in-person and over the telephone, to maintain courteous, confidential, and respectful interactions with all individuals. The role is essential in promoting the positive image of Penn Medicine and upholding the hospital’s standards for privacy and dignity of patients and visitors alike.
Penn Medicine values its workforce by offering comprehensive benefits including wellness programs and tuition assistance, acknowledging that quality patient care begins with the well-being of its employees. Joining the Red Coat team is more than a job; it’s a chance to live one’s life’s work by contributing to a superior healthcare environment with a mission that impacts lives every day. This role presents a unique opportunity for those eager to be at the forefront of healthcare hospitality and patient support within one of the most respected academic health systems in the nation.
Job Requirements
- High school diploma or equivalent preferred but not required
- Customer service experience
- Excellent communication and interpersonal skills
- Basic computer skills
- Ability to speak, understand, read and write English
- Ability to push patients in a wheelchair
- Ability to walk and stand for extended periods
- Ability to use proper body mechanics to assist immobile patients
Job Qualifications
- Customer service experience
- Excellent communication and interpersonal skills
- Basic computer skills
- Ability to use office equipment
- Ability to speak, understand, read and write English
Job Duties
- Provide a welcome to every patient, family member or visitor in accordance with training
- Anticipate and respond to patient, visitor, hospital staff and volunteers concerns, expectations or needs in a timely manner
- Collaborate with patients, visitors, volunteers and hospital staff to deliver a coordinated and seamless service to patients and visitors including patient transportation
- Escort patients and visitors to their destination within the hospital
- Direct visitors and patients to the parking shuttle
- Assist immobile patients and visitors within the hospital safely and courteously using proper body mechanics
- Assist patients, visitors and hospital staff with parking and directions in the parking garage
- Provide services such as directing to parking valet or shuttle service, calling cabs, coordinating para-transit and providing local information regarding restaurants, hotels, and public transportation
- Identify, report and provide service recovery for customer service issues
- Return patient transportation equipment to the appropriate area
- Ensure the environment is safe and clean
- Use proper telephone etiquette
- Preserve the confidentiality, privacy and dignity of patient, visitors and hospital staff according to Hospital Policy
- Maintain professional appearance including the wearing red blazer and appropriate attire
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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