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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
prepaid tuition assistance
Employee wellness programs
Professional development opportunities
retirement plans
Job Description
Penn Medicine is a prestigious academic medical center renowned for its dedication to delivering exceptional patient care, pioneering medical research, and educating future leaders in healthcare. As a leading institution in medicine, Penn Medicine's tripartite mission emphasizes the highest standards in clinical service, innovation through research, and comprehensive educational initiatives. The medical center is a collaborative environment where professionals from clinical, technical, and business disciplines unite to cultivate breakthroughs in healthcare every day. Employees at Penn Medicine play a vital role in shaping the future of medicine whether by healing patients, making medical discoveries, or supporting the healing environment in... Show More
Job Requirements
- High school diploma or equivalent preferred but not required
- Customer service experience
- Excellent communication and interpersonal skills
- Basic computer skills
- Ability to speak, understand, read and write English
- Ability to push patients in a wheelchair
- Ability to walk and stand for extended periods
- Ability to use proper body mechanics to assist immobile patients
Job Qualifications
- Customer service experience
- Excellent communication and interpersonal skills
- Basic computer skills
- Ability to use office equipment
- Ability to speak, understand, read and write English
Job Duties
- Provide a welcome to every patient, family member or visitor in accordance with training
- Anticipate and respond to patient, visitor, hospital staff and volunteers concerns, expectations or needs in a timely manner
- Collaborate with patients, visitors, volunteers and hospital staff to deliver a coordinated and seamless service to patients and visitors including patient transportation
- Escort patients and visitors to their destination within the hospital
- Direct visitors and patients to the parking shuttle
- Assist immobile patients and visitors within the hospital safely and courteously using proper body mechanics
- Assist patients, visitors and hospital staff with parking and directions in the parking garage
- Provide services such as directing to parking valet or shuttle service, calling cabs, coordinating para-transit and providing local information regarding restaurants, hotels, and public transportation
- Identify, report and provide service recovery for customer service issues
- Return patient transportation equipment to the appropriate area
- Ensure the environment is safe and clean
- Use proper telephone etiquette
- Preserve the confidentiality, privacy and dignity of patient, visitors and hospital staff according to Hospital Policy
- Maintain professional appearance including the wearing red blazer and appropriate attire
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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