Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee tuition assistance
Disability insurance
Employee wellness programs
Job Description
Penn Medicine is a premier academic medical center committed to excellence in patient care, innovative medical research, and education of future healthcare leaders. As a leader in the healthcare field, Penn Medicine integrates advanced clinical expertise with pioneering research, fostering an environment where everyday breakthroughs occur. This institution serves a diverse population and embraces collaboration among clinical, technical, and business professionals. Employers at Penn Medicine work in a dynamic setting where the mission centers on providing the highest quality of care and advancing health outcomes through continuous innovation and education.
The Ambassador Hospital Concierge role at the Ho... Show More
The Ambassador Hospital Concierge role at the Ho... Show More
Job Requirements
- High school diploma or GED
- Previous experience in customer service or healthcare setting preferred
- Ability to assist physically with patient mobility
- Excellent communication skills
- Ability to work full-time second shift
- Commitment to providing compassionate and timely assistance
- Basic knowledge of hospital operations
Job Qualifications
- High school diploma or GED
- Associate's degree preferred
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Customer service experience preferred
- Knowledge of hospital environment beneficial
Job Duties
- Provide a welcome to every patient, family member or visitor in accordance with the training provided through Penn Medicine Academy (scripting)
- Initiate greeting and positive interaction to all
- Anticipate and respond to patient, visitor and hospital staff concerns, expectations or needs in a timely manner
- Assist immobile patients out of/into vehicles and into/out of wheelchairs safely and courteously
- Manage visitor flow at entrances to assure patients of timely arrival for appointments
- Support all way-finding, including the coordination of outpatient transports
- Collaborate with patients, visitors and hospital staff to deliver a coordinated and seamless service including patient transportation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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