Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $17.00
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Free room nights
Paid Time Off
Employee Discounts
Job Description
Hotel Saint Augustine is a distinguished hospitality establishment known for its commitment to delivering exceptional guest experiences and superior service. Nestled in a vibrant neighborhood, this hotel stands as a premier destination for travelers seeking comfort, elegance, and a welcoming atmosphere. With a legacy of excellence in hospitality, Hotel Saint Augustine prides itself on creating memorable stays for each guest while fostering a supportive and dynamic work environment for its staff. Their dedication to quality and guest satisfaction has made them a respected name in the hotel industry.
Hotel Saint Augustine is currently seeking an enthusiastic AM Lead S... Show More
Hotel Saint Augustine is currently seeking an enthusiastic AM Lead S... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or food service
- strong leadership and communication skills
- ability to work varied shifts including weekends and holidays
- must be at least 18 years old
- ability to stand and walk for extended periods
- positive attitude and customer-focused mindset
Job Qualifications
- High school diploma or equivalent
- previous experience in a lead server or supervisory role preferred
- strong communication and interpersonal skills
- extensive food and beverage knowledge
- ability to train and mentor staff
- experience with POS systems
- ability to handle guest concerns professionally
- leadership and team management skills
Job Duties
- Provide warm attentive and knowledgeable service to all guests
- greet seat and serve guests according to service standards
- anticipate guest needs and address concerns promptly and professionally
- maintain a high level of product knowledge including menus specials wine and beverage offerings
- serve as the point of contact for servers hosts and support staff during shifts
- assist in training new servers on service standards POS usage and guest-service expectations
- conduct pre-shift meetings with updates specials and service reminders when assigned
- support team members during peak periods to ensure timely service
- coach colleagues in the moment to correct service gaps or reinforce standards
- oversee table assignments pacing and section flow to maintain balanced workloads
- ensure side work opening and closing duties are completed accurately and on time
- maintain cleanliness and organization of dining areas and service stations
- perform quality checks on orders before delivery to guests
- assist with inventory counts supply restocking and linen management as needed
- process orders payments and adjustments accurately in the POS system
- assist with voids comps and guest checks as authorized by management
- report any operational or guest-service issues to management promptly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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