Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Paid vacation
Paid sick time
Complimentary employee meals
hotel discounts
Referral bonuses
Incentive programs
cell phone discounts
Job Description
The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, is a distinguished establishment known for its commitment to excellence in the hospitality industry. Located in the vibrant city of Pittsburgh, this upscale hotel offers a blend of sophistication and warmth, making it a favored destination for travelers and locals alike. Sage Hospitality, the management company behind this property, is respected for fostering a culture of belonging and creating extraordinary experiences for both guests and employees. By focusing on innovation, community engagement, and superior service, Sage Hospitality has positioned itself as a leader in creating welcoming environments where team members can thrive... Show More
Job Requirements
- High school education or equivalent
- previous experience in similar position of 3 months or longer
- basic knowledge of customer service principles
- knowledge of food server function and restaurant and kitchen operations
- knowledge of standard cash-handling procedures
- fluent in oral and written English
- vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
- ability to lift, push, pull and carry up to 50 lbs
- ability to stand and walk for extended periods
- ability to perform multiple tasks at one time
- good communication skills
- ability to respond tactfully to customer service problems
Job Qualifications
- High school education or equivalent
- previous experience in similar position of 3 months or longer
- basic knowledge of customer service principles
- understanding of food server function and restaurant and kitchen operations
- knowledge of standard cash-handling procedures
- fluent in oral and written English
- ability to memorize menu items, recipes and daily specials
- excellent communication skills
- ability to maintain a friendly and professional demeanor
Job Duties
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
- remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
- completes all restocking and cleaning duties by performing opening and closing sidework as instructed
- memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers
- maintains cleanliness standards in restaurant, waitstation and kitchen service area to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
- controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer’s order is taken and processed
- receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company
- attends all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility
- responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
- presents a clean and professional appearance at all times
- maintains a friendly, cheerful and courteous demeanor at all times
- performs other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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