Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Benefits
401(k) matching
Dental Insurance
Employee Discounts
Health Insurance
Paid Time Off
Vision Insurance
Job Description
The Marriott brand stands as a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences through a blend of quality service, luxurious accommodations, and innovative amenities. Marriott International operates a diverse portfolio of hotels and resorts worldwide, catering to a wide range of travelers from business professionals to vacationing families. Emphasizing a culture of excellence and engagement, Marriott encourages its employees to explore growth opportunities and discover their true potential within the hospitality field through comprehensive training and career development programs. As an established hotel chain, Marriott continues to set industry standards with its... Show More
Job Requirements
- Knowledge of English and local language
- Ability to deal with the public in a professional and courteous manner
- Ability to communicate with all managers supervisors and fellow associates
- Ability to handle conflict situations in a professional manner
- Be well groomed and conform to the hotel’s dress code
- Valid driver’s license and clean MVR
- Ability to stand and/or walk for prolonged periods
- Ability to visually check work work area and hotel space
- Minimum lifting of 30 pounds
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to operate hotel management software such as MARSHA and PMS
- Knowledge of Marriott Rewards and loyalty programs beneficial
- Ability to handle cash accurately and responsibly
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment
- Professional appearance and grooming
Job Duties
- Report to work on time in proper and clean uniform including name tag
- Handle all duties according to hotel policies procedures internal rules and standards
- Conform to cash handling procedures at all times
- Be knowledgeable about daily hotel operations check daily event sheet bulletin boards and be up to date with all changes new procedures and events
- Get a daily briefing about extraordinary events to effectively deal with all foreseen situations
- Have knowledge about room rates packages discounts and promotions and know how to handle each
- Have knowledge about guest rooms locations amenities features and all other services offered by the hotel
- Check in all guests according to the First Ten (Phase Eleven) Program
- Follow all cash handling and banking procedures to check out all customers efficiently
- Carry out all reasonable requests by management which the associate is capable of performing
- Operate MARSHA and PMS take same day reservations and know how to enter a reservation in MARSHA
- Perform guest registration and room assignment and accommodate special requests of all customers
- Be knowledgeable about Marriott Rewards Club Marquis and other frequent traveler programs
- Know how to follow all hospitality guidelines
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) know how to handle safe deposit boxes
- Handle mail and messages properly and on a confidential basis
- Ensure the cleanliness of the front desk and back office area at all times utilize spare time for cleaning keep computer equipment clean
- Assist all guests in problems and questions as required ensure that all guest problems are resolved by using the "Guest Response Program" procedures
- Assist fellow associates in their jobs to ensure all jobs are done on time
- Have knowledge about all emergency procedures and know how to act on them
- Be flexible in regard to work schedule
- Use your PMS password with discretion log off the terminal when leaving the area
- Have knowledge about the city the local area and attractions to provide guests with all requested information
- Ensure proper credit when checking out guests and provide a 0 balance invoice
- Handle late charges according to the procedure
- Bank out at the end of the shift by following the blind drop procedures strictly
- Manager will always verify the shift closing and enter the drop in the system
- Lock your bank when leaving the front desk area so the cash is secured
- Report any unusual occurrences or requests to the manager
- Strive to represent Marriott in the most professional manner at all times
- Be disciplined stand alert and tall at the front desk greet guests immediately and offer assistance before the guest needs to ask
- Be familiar with AM PM and night daily checklist to ensure smooth daily operations
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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