Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work schedule
Job Description
Hallcon is a leading mobility and infrastructure services company dedicated to providing comprehensive turnkey solutions to a diverse range of clients. These include technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, and public transportation agencies. The company specializes in delivering essential transportation services such as multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, advanced technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. With a strong commitment to innovation and operational excellence, Hallcon plays a crucial role in enhancing transportation systems and infrastructure across numerous sectors.
The position of dispatcher at Hallcon is in... Show More
The position of dispatcher at Hallcon is in... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 to 4 years related experience in customer service, transportation, logistics, or emergency services preferred
- strong communication skills
- ability to make quick decisions under pressure
- problem-solving abilities
- ability to work in a fast-paced environment
- exceptional organizational and time management skills
Job Qualifications
- A degree is highly recommended but a high school diploma or equivalent is required
- minimum of 1 to 4 years of related field experience such as customer service, transportation, logistics, or emergency services is often preferred
- strong communication skills with the ability to clearly and effectively transmit instructions and relay information
- quick decision-making abilities, especially during emergencies or changing priorities
- problem-solving skills to assess situations quickly and develop effective solutions
Job Duties
- Maintain composure and prioritize customer focus during issue resolution
- adapt to and support evolving situations and guide communications effectively
- work efficiently in a fast-paced environment and handle multiple tasks
- possess exceptional organizational, communication, interpersonal, and time management skills
- ensure timely and accurate maintenance of service orders
- sustain productivity and meet assigned dispatcher role standards
- forecast and project future processes
- communicate effectively in oral and written forms and motivate others
- adhere to Quality Assurance program standards
- learn and perform all essential dispatcher functions
- notify customers promptly of relevant issues
- uphold highest levels of customer service, professionalism, and confidentiality
- provide field support as required
- assign and review duties for compliance with policies and procedures
- demonstrate professionalism and proper phone etiquette
- perform any other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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