AM Concierge Lounge Attendant at The Renaissance Pittsburgh Hotel
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
team environment
Job Description
The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, is a premier hospitality establishment located in the vibrant city of Pittsburgh. Known for its exceptional service and welcoming atmosphere, this hotel offers guests an unforgettable experience that showcases the best of downtown Pittsburgh. Sage Hospitality is a respected management company that sets new standards in the hospitality industry by fostering a culture of belonging, creativity, and passion among its team members. This company prides itself on creating supportive, friendly environments that appeal both to seasoned hospitality professionals and newcomers alike, making it an ideal workplace for those eager to grow their... Show More
Job Requirements
- High school education or equivalent experience
- One year previous customer service related experience
- Knowledge of hotel policies, procedures and services
- Ability to communicate in English
- Ability to achieve positive guest relations and maximize guest satisfaction
- Excellent hearing required to communicate in person and on telephone frequently
- Moderate vision required to set-up food display
- Understand recreational information
- Excellent speech communication skills required for continual interaction with guests
- Reasonable physical ability for lifting, pushing, pulling, bending, kneeling and mobility
- Ability to stand 10% and sit 40% of shift time
- Willingness to work in an indoor environment 95% of the time
Job Qualifications
- High school education or equivalent experience
- One year previous customer service related experience
- Knowledge of hotel policies, procedures and services
- Ability to communicate in English, second language desirable
- Ability to achieve positive guest relations and maximize guest satisfaction
- Excellent hearing and speech communication skills
- Moderate vision capable of setting up food display
- Understanding of recreational information
- Excellent comprehension and literacy for making guest reservations
Job Duties
- Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rentals, transportation directions, office services, beauty/barber establishments, and other appropriate services
- Render services of reservations for various guest needs
- Offer services of ticket agencies, limousine service and tour guide organizations to guests
- Service each guest comment/complaint according to procedure and escort and service VIP guests
- Set-up and maintain continental breakfast buffet
- Create unique experiences for guests that foster loyalty and enhance overall service experience
- Communicate effectively with guests in person and on the telephone
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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