AM Concierge Lounge Attendant at The Renaissance Pittsburgh Hotel
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Employee Discounts
Training and Development
Job Description
The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, is a prestigious hospitality establishment located in the heart of downtown Pittsburgh. Known for its unique blend of refined luxury and welcoming atmosphere, the hotel is a cornerstone of the local hospitality industry. Sage Hospitality is renowned for its commitment to creating a culture of belonging and delivering exceptional service experiences. The Renaissance Pittsburgh Hotel invites guests to enjoy the perfect combination of comfort, style, and convenience, making it a favored destination for both business and leisure travelers. As part of the Sage Hospitality family, the hotel prides itself on fostering an... Show More
Job Requirements
- High school education or equivalent experience
- One year previous customer service related experience
- Knowledge of hotel policies, procedures and services
- Ability to communicate in English
- Ability to achieve positive guest relations and maximize guest satisfaction
- Excellent hearing required
- Moderate vision required
- Understand recreational information
- Excellent speech communication skills
- Frequent use of phone
- Excellent comprehension and literacy
Job Qualifications
- High school education or equivalent experience
- One year previous customer service related experience
- Knowledge of hotel policies, procedures and services
- Ability to communicate in English
- Second language is desirable
- Ability to achieve positive guest relations and maximize guest satisfaction
- Excellent hearing required to communicate in person and on telephone
- Moderate vision required to set up food display
- Understand recreational information
- Excellent speech communication skills required for continual interaction with guests
- Excellent comprehension and literacy required to make reservations for guest recreation
Job Duties
- Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such
- Offer services of ticket agencies, limousine service and tour guide organizations to guests
- Service each guest comment/complaint according to procedure
- Escort and service VIP guests
- Set up and maintain continental breakfast buffet
- Create unique experiences for guests that enhance guest loyalty
- Support overall service experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter