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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
flexible schedule
Job Description
David's Bridal is a leading retailer specializing in wedding dresses, bridesmaid dresses, prom attire, and other formalwear, committed to helping customers look and feel their absolute best on their special occasions. With a reputation for quality, style, and exceptional customer service, David's Bridal operates numerous stores across the country offering a wide array of beautiful gowns and accessories tailored to meet diverse customer needs. The company prides itself on fostering a warm and welcoming environment where brides and their parties can have a memorable shopping experience, supported by knowledgeable staff dedicated to providing personalized attention and expert advice.
The Alteratio... Show More
The Alteratio... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience required, preferably in bridal or special occasion production environment
- prior experience with computerized POS system is a plus
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience required, preferably in bridal or special occasion production environment
- prior experience with computerized POS system is a plus
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person
- use all systems to manage the customer flow to deliver five-star customer experience
- maintain all service levels by being prepared, welcoming, meet the needs, and be there for all customers
- provide an exceptional service experience to multiple customers simultaneously
- proactively address customer concerns with confidence and escalate when necessary
- communicate alteration options and promote all alteration services and personalization
- assist stylists in consulting customers on gown fit and customization
- maintain store standards to support a flawless shopping experience
- ensure a high standard of dress compliance with dress code policy
- greet and escort all alterations customers to and from appointments
- perform quality control inspections on all garments
- respond promptly to customer inquiries
- build long-term customer relationships
- manage inventory by processing special orders and ensuring quality standards
- maintain alteration pricing at company standards
- manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning
- resolve customer service issues swiftly
- support cash wrap behaviors and transaction accuracy
- keep the alterations room clean and organized
- perform duties as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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