Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.40 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Job Description
David's Bridal is a renowned leader in the bridal and special occasion apparel industry, offering a wide range of beautiful gowns, dresses, and accessories designed to fulfill the dreams of brides and their families. The company has built its reputation on providing exceptional customer service, an extensive selection of high-quality products, and expert alterations that ensure a perfect fit for every special event. David's Bridal operates numerous stores across the country, creating memorable shopping experiences by combining bridal fashion with personalized and attentive customer care. The brand is celebrated for its commitment to helping customers feel confident and radiant on... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience required, preferably in bridal and/or special occasion production environment
- Knowledge of computerized POS (Point of Sale) systems is a plus
- Ability to communicate clearly both verbally and in writing
- Strong interpersonal and problem-solving skills
- Ability to stand, walk, bend, and perform manual tasks for extended periods
- Capability to lift and move up to 10 pounds
- Manual dexterity for sewing and handling garments
- Commitment to maintaining company dress code
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience required, preferably in bridal and/or special occasion production environment
- Experience with computerized POS (Point of Sale) system is a plus
- Strong communication and customer service skills
- Ability to work effectively in a team environment
- Attention to detail and high standards of garment quality
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, including all operational checklist tasks
- Provide exceptional service experience to multiple customers at one time
- Proactively address customer concerns with confidence and escalate when necessary
- Communicate alteration benefits for perfecting the dress fit and promote personalization options
- Assist stylists in closing sales by consulting customers on gown fit and customization
- Maintain store standards to support a flawless shopping experience
- Greet and escort customers to and from alterations appointments
- Inspect all garments altered, steamed, or pressed to verify pristine condition
- Respond promptly to customer questions with product and service information
- Build long-term relationships to exceed customer satisfaction and loyalty
- Manage inventory by processing special order pickups and ensure merchandise quality
- Ensure alteration pricing complies with company standards
- Manage all sewing, fittings, steaming, pressing, and spot cleaning of garments to company standards
- Resolve customer service issues swiftly and in compliance with guidelines
- Support cash wrap behaviors and process transactions accurately
- Maintain a clean and organized alterations room
- Perform additional duties as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: