Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.40 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Training and Development
Career advancement opportunities
friendly work environment
Job Description
David's Bridal is a leading specialty retailer focused on providing brides-to-be and their wedding parties with a wide range of beautiful bridal gowns, bridesmaid dresses, and formal wear. With a longstanding reputation for quality and exceptional customer service, David's Bridal combines expert craftsmanship with personalized experiences to help customers celebrate their most special moments. As a company, David's Bridal is committed to maintaining a welcoming, customer-focused environment where every individual feels valued and supported throughout their shopping journey. The store team prides itself on upholding the brand's core values of friendliness, knowledge, and attention to detail, ensuring a five-star experience... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience required preferably in bridal and or special occasion production environment
- Prior experience with computerized POS system is a plus
Job Qualifications
- High school diploma or equivalent
- 1-2 years retail experience in an apparel or specialty store
- Prior sewing experience preferably in bridal or special occasion production
- Familiarity with computerized POS systems is a plus
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Maintain service levels by being prepared welcoming meeting customer needs and being there throughout the process
- Provide exceptional service experience to multiple customers simultaneously
- Proactively address customer concerns and escalate when necessary
- Communicate the importance of alterations and promote alteration services and personalization options
- Assist stylists in consulting customers regarding gown fit and customization
- Maintain store standards for a flawless shopping experience
- Adhere to dress code policy
- Greet and escort alterations customers to and from appointments
- Maintain quality control by inspecting garments altered steamed pressed to verify pristine condition
- Respond promptly to customer questions with product and service information
- Build long-term relationships to meet and exceed customer satisfaction
- Manage inventory by processing special orders and pick-ups ensuring quality standards
- Ensure alteration pricing aligns with company standards
- Manage all alterations fittings sewing steaming pressing spot cleaning to company standards
- Resolve customer service issues quickly and effectively
- Support cash wrap behaviors and transact with accuracy
- Maintain a clean and organized alterations room
- Perform duties assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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