Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $15.75
Work Schedule
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Early pay
generous team member discount
Vision care
supplemental insurances
401K Program
Identity Theft Protection
home and auto insurance discounts
mobile discounts
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading retailer specializing in bridal gowns, bridesmaid dresses, and special occasion wear, dedicated to providing exceptional customer experiences and making wedding dreams come true. As a dominant leader in the wedding dress market, selling approximately one out of every three dresses, David's Bridal takes pride in offering a wide range of beautiful styles to customers while maintaining one of the highest customer service scores in the retail industry. The company is known for creating an inspiring, inclusive environment that supports both its customers and employees in pursuing their dreams. The brand's mission centers on embracing diversity,... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years retail experience in apparel or specialty store environment
- prior sewing experience is helpful
- experience with computerized POS system
- ability to stand, walk and sit for extended periods
- manual dexterity for sewing and fitting tasks
- ability to lift or move up to 10 pounds
- ability to communicate clearly and handle customer interactions
- availability for weekend work
- commitment to maintaining high dress code standards
Job Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS system
- excellent phone and communication skills
- ability to multitask and handle multiple customers
- strong problem-solving and conflict resolution skills
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- use all systems to manage the customer flow to deliver five-star customer experience
- meet all service vows including prepare, welcome, meet needs and be there for all customers, including all operational checklist tasks
- provide exceptional service experience to multiple customers simultaneously and contribute to five-star customer service achievement
- communicate effectively about alteration services and personalization options
- promote all alterations services and personalization options
- maintain store-standards including cleanliness, organization, promotional readiness and store recovery
- maintain high dress code standards
- greet and escort all alterations customers for appointments
- press, steam and spot clean all merchandise
- follow quality control guidelines and inspect all garments to ensure pristine condition
- build long-term relationships to exceed customer satisfaction and loyalty
- support inventory management by processing special orders and pick-ups
- support cash wrap behaviors and process transactions accurately
- seek assistance from the Alterations Manager for unresolved customer issues
- maintain a clean and organized alterations room
- perform duties assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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