Alterations Room Receptionist Customer Service Representative

Spokane Valley, WA, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $16.00

Work Schedule

Weekend Shifts

Benefits

Rewarding environment

competitive pay

Team bonus

Paid Time Off

Vision care

401K Program

employee discount

Job Description

David's Bridal is a renowned and trusted name in the bridal retail industry, dedicated to helping customers discover their perfect wedding dress while providing exceptional service. Established as a leader in their category, David's Bridal dominates the market with one out of every three wedding dresses being sold by their stores. The company prides itself on delivering one of the highest customer service scores in retail, reflecting its unwavering commitment to customer satisfaction and quality. With an emphasis on diversity, equity, and inclusion, David's Bridal fosters a workplace culture that celebrates all forms of diversity and values the unique contributions... Show More

Job Requirements

High school diploma or equivalent
1-2 years of retail experience in apparel or specialty stores
Prior sewing experience preferred
Experience with computerized POS systems
Ability to stand walk bend and perform manual tasks
Excellent verbal and written communication skills
Ability to use electronic devices and phones for extended periods

Job Qualifications

High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience is helpful
Prior experience with computerized POS system
Excellent communication skills
Ability to multitask and manage customer flow
Strong customer service orientation

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone virtual chats and in person
Use all systems to manage the customer flow to deliver five-star customer experience
Meet all service vows including prepare welcome meet needs and be there for all customers
Provide an exceptional service experience to multiple customers at one time and contribute to store achievement of five-star customer service
Address customer concerns proactively with confidence and escalate when necessary
Communicate how alterations play an important role in perfecting the dress and promote personalization options
Maintain store standards such as cleanliness organization and promotional readiness
Greet and escort alterations customers to and from appointments
Press steam and spot clean all merchandise
Follow quality control guidelines and inspect all garments before final delivery
Build long-term relationships to meet and exceed customer satisfaction and loyalty
Support inventory management by processing special orders pickups and first quality standards
Support all cash wrap behaviors and process transactions accurately
Seek assistance from Alterations Manager for unresolved customer issues
Maintain a clean and organized alterations room
Perform duties as assigned by store management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: