Alterations Room Receptionist Customer Service Representative

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $16.00

Work Schedule

Weekend Shifts

Benefits

Rewarding environment

competitive pay

Team bonus

Dayforce Wallet - Get Paid Early

generous team member discount

Vision care

supplemental insurances

401K Program

identity theft protection discount

home and auto insurance discounts

mobile discounts

Legal benefits

Pet insurance

Job Description

David's Bridal is a leading retailer specializing in bridal gowns, bridesmaid dresses, and formal wear, dedicated to helping customers celebrate life's most memorable moments. With a dominant presence in the bridal retail market, David's Bridal sells about one-third of the wedding dresses in their category and is recognized for maintaining one of the highest customer service scores in retail. The company is committed to empowering both customers and employees to pursue their dreams, whether that involves finding the perfect wedding dress or building a rewarding career. David's Bridal creates an inclusive and diverse workplace culture that values and celebrates all... Show More

Job Requirements

High school diploma or equivalent degree
1-2 years retail experience in apparel or specialty store environment
Ability to communicate clearly and resolve customer issues
Ability to operate POS systems and handle cash transactions
Ability to perform duties such as steaming, pressing, and spot cleaning garments
Ability to stand, walk, and sit for extended periods
Ability to lift or move up to 10 pounds
Manual dexterity to perform fittings and sewing tasks
Ability to maintain dress code standards
Strong customer service skills and problem-solving abilities

Job Qualifications

High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience is helpful
Prior experience with computerized POS system

Job Duties

Welcome customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person
Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills, and resolving conflict
Use all systems to manage the customer flow to deliver five-star customer experience
Meet all service vows including prepare, welcome, meet needs, and be there for all customers
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to store achievement of five-star customer service
Proactively address customer concerns with confidence and escalate when necessary
Effectively communicate how alterations play an important role in perfecting the dress and promote all alterations services and personalization options
Maintain store standards including cleanliness, organization, promotional readiness, and store recovery
Greet and escort alterations customers to and from appointments
Press, steam, and spot clean all merchandise to quality control guidelines
Build long-term relationships to meet and exceed customer satisfaction and loyalty
Support inventory management by processing special orders, pickups, and first quality standards
Process transactions accurately at cash wrap to ensure every customer feels celebrated
Seek assistance from the Alterations Manager when necessary
Maintain a clean and organized alterations room
Perform duties and tasks as assigned by store management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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