Alterations Room Receptionist Customer Service Representative
Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Benefits
Rewarding environment
competitive pay
Team bonus
Get Paid Early
generous team member discount
Vision care
supplemental insurances
401K Program
identity theft protection discount
Home and auto insurance discount
Mobile discount
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading specialty retailer in the wedding and special occasion industry, known for offering a wide range of bridal gowns, bridesmaids dresses, and accessories to help customers celebrate their most important moments. Established as a dominant force in the market, David's Bridal holds the distinction of selling one out of every three wedding dresses in the United States, a testament to its commitment to quality, style, and customer satisfaction. With a strong reputation for delivering outstanding products and services, the company consistently achieves one of the highest customer service scores in retail. The culture at David's Bridal... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (point of sale) system
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (point of sale) system
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including, prepare, welcome, meet needs and be there for all customers, includes all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of five-star customer service
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
- Promote all alterations services and personalization options
- Maintain store standards including clean, organized, promotional readiness, store recovery to support a flawless shopping experience
- Maintain high dress code standards as required by the dress code policy
- Greet and escort all alterations customers to and from alterations for appointments
- Press, steam, and spot clean all merchandise
- Follow quality control guidelines and inspect all garments altered, steamed, pressed to verify pristine condition before final delivery to customer
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
- Support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated
- Seek assistance from the alterations manager to address customer issues that are not able to be resolved
- Maintain a clean and well-organized alterations room
- Perform duties and tasks as assigned by store management
Job Location
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