Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Paid holidays
Job Description
David's Bridal is a leading specialty retailer focused on providing high-quality bridal gowns, bridesmaid dresses, and formal wear for special occasions. Established as a go-to destination for brides and their parties, David's Bridal has built a strong reputation for excellent customer service and a wide selection of stylish and affordable apparel. The company specializes in offering an unparalleled shopping experience through numerous physical stores and online platforms, serving millions of customers every year. Known for its commitment to quality, variety, and attentive service, David's Bridal fosters a warm and welcoming environment for customers to find their perfect dress and accessories... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Ability to stand, walk, sit for extended periods
- Ability to reach, stoop, kneel, crouch and bend
- Capacity to lift and move up to 10 pounds
- Manual dexterity for sewing and using POS systems
- Ability to maintain high dress code standards
- Ability to communicate effectively over phone, chat and in-person
- Willingness to work in a dynamic retail environment
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS system
- Strong communication and interpersonal skills
- Ability to manage multiple customer interactions effectively
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers
- Provide exceptional service experience to multiple customers at one time and contribute to store achievement of Five-Star Customer Service
- Effectively communicate how alterations can perfect the dress in partnership with Alterations
- Promote all alterations services and personalization options
- Maintain store standards including cleanliness, organization, promotional readiness, and store recovery
- Maintain high dress code standards
- Greet and escort alterations customers for appointments
- Press, steam, and spot clean all merchandise
- Follow quality control guidelines and inspect all garments before delivery
- Build long-term relationships to meet and exceed customer satisfaction
- Support inventory management by processing special orders, pickups and first quality standards
- Support all cash wrap behaviors and process transactions accurately
- Seek assistance from the Alterations Manager to address unresolved customer issues
- Maintain a clean and well-organized alterations room
- Perform duties as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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