Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Flexible Schedule
Job Description
David's Bridal is a renowned leader in the bridal and special occasion apparel industry, recognized for offering a wide range of beautiful bridal gowns, bridesmaid dresses, and accessories. With a strong commitment to delivering exceptional customer service and creating memorable shopping experiences, David's Bridal operates numerous stores across various locations to serve brides and their parties. The company prides itself on its dedication to quality, style, and affordability, making it a trusted destination for customers preparing for their special events. Known for fostering a collaborative and supportive work environment, David's Bridal emphasizes employee development and satisfaction to maintain its reputation... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including prepare, welcome, meet needs and be there for all customers, includes all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of five-star customer service
- Proactively address customer concerns with confidence
- know when to escalate and partner with leadership team
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
- Promote all alterations services and personalization options
- Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
- Maintain high dress code standards as required by the dress code policy
- Greet and escort all alterations customers to and from alterations for appointments
- Press, steam, and spot clean all merchandise
- Follow quality control guidelines and inspect all garments altered, steamed, pressed to verify pristine condition before final delivery to customer
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated
- Seek assistance from the alterations manager to address customer issues that s/he is not able to resolve
- Maintain a clean and well-organized alterations room
- Perform duties and tasks as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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