Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Get Paid Early
generous team member discount
Vision care
supplemental insurances
401K Program
Legal benefits
Pet insurance
discounts for home and auto insurance
discounts for Mobile
Job Description
David's Bridal is a leading retailer specializing in wedding dresses, bridal party attire, and special occasion wear. Established as a dominant player in its category, David's Bridal serves millions of customers annually and holds a remarkable market share with one out of three dresses sold being from their brand. Known for delivering an exceptional customer service experience, David's Bridal is committed to empowering both its customers and employees to stay true to their dreams, whether it's finding the perfect wedding dress or building a fulfilling career. With a focus on diversity, equity, and inclusion, the company fosters a culture where... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS system
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS system
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including Prepare, Welcome, Meet Needs and Be There for all customers, includes all operational checklist tasks and meeting customers emotional and practical needs
- Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service
- Proactively address customer concerns with confidence and escalate when needed
- Effectively communicate how alterations can perfect the dress in partnership with Alterations
- Promote all alterations services and personalization options
- Maintain store standards including cleanliness, organization, promotional readiness and recovery
- Maintain high dress code standards as required
- Greet and escort all alterations customers for appointments
- Press, steam and spot clean all merchandise
- Follow quality control guidelines and inspect all garments before delivery
- Build long-term customer relationships to exceed satisfaction and loyalty
- Support inventory management via special orders, pick-ups and merchandise standards
- Support all cash wrap processes with accuracy
- Seek assistance from Alterations Manager for unresolved customer issues
- Maintain a clean and organized alterations room
- Perform duties assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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