Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Get Paid Early
generous team member discount
Vision care
supplemental insurances
401K Program
identity theft protection discount
home and auto insurance discounts
mobile discounts
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading specialty retailer in the bridal and formal wear industry, renowned for helping customers find the perfect dress and accessories for weddings and special occasions. With a significant market presence, the company dominates its category by selling one out of every three wedding dresses in the United States. David's Bridal prides itself on exceptional customer service, consistently achieving one of the highest customer service scores in retail. This dedication to customer satisfaction, combined with a commitment to diversity, equity, and inclusion, establishes the company as a premier destination for bridal shopping as well as a beloved... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior experience with computerized POS Point of Sale system
- Ability to stand walk reach bend and perform repetitive motions for extended periods
- Ability to lift and move up to 10 pounds
- Good manual dexterity and eye-hand coordination
- Strong communication skills
- Ability to work weekends and some weekdays as needed
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS Point of Sale system
- Excellent communication and customer service skills
- Ability to multitask and manage multiple customer interactions
- Strong organizational skills and attention to detail
- Ability to work weekends and some weekdays as needed
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone virtual chats and in person communicates clearly and concisely adapting style to suit customers by problem solving excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including Prepare Welcome Meet Needs and Be There for all customers includes all operational checklist tasks and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service Proactively address customer concerns with confidence Know when to escalate and partner with leadership team
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alterations services and personalization options
- Maintain store standards clean organized promotional readiness store recovery to support a flawless shopping experience
- Maintain high dress code standards as required by the Dress Code policy
- Greet and escort all alterations customers to and from alterations for appointments
- Press steam and spot clean all merchandise
- Follow quality control guidelines and inspect all garments altered steamed pressed to verify pristine condition before final delivery to customer
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Support inventory management by processing special orders pick ups and first quality standards for all merchandise
- Support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated
- Seek assistance from the Alterations Manager to address customer issues that s he is not able to resolve
- Maintain a clean and well-organized alterations room
- Perform duties and tasks as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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