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Alterations Customer Service Representative at dbi

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dbi

Alterations Customer Service Representative

Amarillo, TX, USA|Onsite

Job Overview

briefcase

Employment Type

Full-time
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Compensation

Hourly
Range $14.75 - $20.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Career Development

Job Description

David's Bridal is a renowned retail company specializing in bridal gowns, formalwear, and accessories. Known for its commitment to providing an exceptional shopping experience for brides and their parties, David's Bridal operates numerous stores across the United States, offering a broad selection of styles and sizes to accommodate various tastes and preferences. As a customer-focused organization, David's Bridal emphasizes quality service and personalized attention to help customers find the perfect attire for their special occasions. The company prides itself on fostering a welcoming and supportive environment that not only meets but exceeds customer expectations.

The Alterations Customer Service Representa... Show More

Job Requirements

  • High school diploma or equivalent degree
  • 1-2 years of retail experience in apparel or specialty store environment
  • Ability to communicate clearly and professionally
  • Ability to perform physical tasks such as standing, walking, stooping, kneeling, and lifting up to 10 pounds
  • Manual dexterity to operate POS terminals and perform garment care tasks
  • Ability to manage multiple customers effectively
  • Willingness to adhere to store dress code
  • Ability to work flexible hours as needed
  • Basic sewing knowledge helpful but not required

Job Qualifications

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior sewing experience is helpful
  • Prior experience with computerized POS system
  • Excellent communication skills
  • Ability to handle multiple customers simultaneously
  • Strong problem-solving skills
  • Conflict resolution skills
  • Ability to maintain high dress code standards
  • Ability to build customer relationships
  • Detail-oriented with quality control focus

Job Duties

  • Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
  • Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
  • Use all systems to manage the customer flow to deliver five-star customer experience
  • Meet all service vows including Prepare, Welcome, Meet Needs and Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
  • Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service
  • Proactively address customer concerns with confidence and know when to escalate and partner with leadership team
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alterations services and personalization options
  • Maintain store-standards including clean, organized, promotional readiness, store recovery to support a flawless shopping experience
  • Maintain high dress code standards as required by the dress code policy
  • Greet and escort all alterations customers to and from alterations for appointments
  • Press, steam and spot clean all merchandise
  • Follow quality control guidelines and inspect all garments altered, steamed, or pressed to verify pristine condition before final delivery to customer
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty
  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
  • Support all cash wrap behaviors and process transactions with accuracy
  • Seek assistance from the Alterations Manager to address customer issues that cannot be resolved
  • Maintain a clean and well-organized alterations room
  • Perform duties and tasks as assigned by store management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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