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Alterations Customer Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.75 - $20.25
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Disability insurance

Job Description

David's Bridal is a well-established and highly respected retail company specializing in wedding dresses, formal wear, and related accessories. With a strong presence across the United States, David's Bridal prides itself on delivering memorable shopping experiences to brides and customers seeking beautiful and high-quality attire for their special occasions. The company's mission is to provide exceptional service and expert guidance, ensuring that every customer finds exactly what they need for their big day. David's Bridal focuses on creating a welcoming, supportive environment staffed by knowledgeable and passionate associates dedicated to helping customers look and feel their best.

The Alterations Cus... Show More

Job Requirements

  • High school diploma or equivalent
  • 1-2 years prior retail experience in apparel or specialty environment
  • Prior sewing experience is helpful
  • Experience with computerized POS system
  • Ability to stand, walk, sit for extended periods
  • Ability to lift and/or move up to 10 pounds
  • Manual dexterity for sewing and POS tasks
  • Ability to communicate clearly and solve problems
  • Commitment to maintaining dress code standards

Job Qualifications

  • High school diploma or equivalent
  • 1-2 years retail experience in apparel or specialty store
  • Prior sewing experience helpful
  • Experience with computerized POS systems
  • Strong communication and customer service skills
  • Ability to manage multiple tasks simultaneously
  • Ability to build customer relationships
  • Knowledge of alterations and garment care

Job Duties

  • Welcome customers with enthusiasm in person, phone, and virtual chats
  • Use systems to manage customer flow and deliver excellent service
  • Meet all service vows including preparing, welcoming, meeting needs, and being present
  • Provide exceptional service to multiple customers simultaneously
  • Communicate importance of alterations and promote services
  • Maintain store cleanliness, organization, and dress code standards
  • Greet and escort customers to/from alterations appointments
  • Press, steam, and spot clean merchandise
  • Inspect garments to ensure quality before delivery
  • Build long-term customer relationships
  • Support inventory management and process special orders
  • Process transactions accurately
  • Seek assistance from Alterations Manager for unresolved issues
  • Maintain a clean, organized alterations room
  • Perform management-assigned duties

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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