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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $20.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Employee assistance program
Job Description
David's Bridal is a leading specialty retailer well known for providing high-quality bridal gowns, bridesmaid dresses, and special occasion attire. With a strong presence across the United States and a reputation for excellent customer service, David's Bridal strives to create a memorable and exceptional shopping experience for every customer planning their special event. The company operates numerous retail store locations, blending a welcoming atmosphere with a comprehensive selection of apparel and accessories. As a trusted name in the bridal industry, David's Bridal is committed to supporting customers through every step of their wedding journey, ensuring they feel confident and beautiful... Show More
Job Requirements
- high school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS system
- ability to stand and walk for extended periods
- manual dexterity to operate POS terminals, sew and perform fittings
- ability to lift or move up to 10 pounds
- ability to see up close and at a distance
- ability to use peripheral vision and depth perception
- ability to look at, read and use computers and phones for long periods
- good communication and interpersonal skills
- ability to bend, twist, kneel and crouch as needed
Job Qualifications
- high school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS system
- excellent communication skills
- strong customer service orientation
- ability to multitask and manage time effectively
- attention to detail
- problem-solving skills
- positive attitude and friendly demeanor
Job Duties
- welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- use all systems to manage the customer flow to deliver five-star customer experience
- meet all service vows including prepare, welcome, meet needs and be there for all customers
- provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service
- proactively address customer concerns with confidence and escalate when necessary
- effectively communicate how alterations can perfect the dress in partnership with alterations
- promote all alterations services and personalization options
- maintain store standards including cleanliness, organization, promotional readiness and store recovery
- maintain high dress code standards as per policy
- greet and escort all alterations customers to and from alterations appointments
- press, steam and spot clean all merchandise
- follow quality control guidelines and inspect all garments altered, steamed or pressed to verify pristine condition
- build long-term customer relationships to exceed satisfaction and loyalty
- support inventory management by processing special orders, pickups and first quality standards
- support cash wrap behaviors and process transactions accurately
- seek assistance from the Alterations Manager to resolve customer issues
- maintain a clean and well-organized alterations room
- perform duties as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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