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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $20.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
David's Bridal is a leading specialty retailer of bridal gowns, bridesmaid dresses, and other formal attire, providing customers with an exceptional wedding shopping experience. Established as a trusted destination for brides and their families, David's Bridal operates numerous stores across the country, dedicated to helping customers find the perfect dress and accessories for their special day. The company's commitment to superior customer service and high-quality garments has made it a favored choice for brides-to-be seeking personalized attention and expert alterations.
The Alterations Customer Service Representative (CSR) plays a vital role in ensuring the smooth operation of the alterations department a... Show More
The Alterations Customer Service Representative (CSR) plays a vital role in ensuring the smooth operation of the alterations department a... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS system
- Ability to stand and walk for extended periods
- Ability to bend, twist, and lift up to 10 pounds
- Comfortable using electronic devices and computers for long periods
- Manual dexterity to sew and perform fittings as needed
- Ability to communicate clearly and handle customer interactions professionally
- Ability to maintain high dress code standards
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS system
- Strong communication and customer service skills
- Ability to multitask and manage time effectively
- Ability to work collaboratively in a team environment
- Detail oriented with a focus on quality and accuracy
- Basic knowledge of garment care and alterations process
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including prepare, welcome, meet needs and be there for all customers, includes all operational checklist tasks and meeting customers emotional and practical needs
- Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service
- Proactively address customer concerns with confidence and know when to escalate and partner with leadership team
- Effectively communicate how alterations can perfect the dress for her event in partnership with alterations
- Promote all alterations services and personalization options
- Maintain store standards such as clean, organized, promotional readiness and store recovery to support a flawless shopping experience
- Maintain high dress code standards as required by the dress code policy
- Greet and escort alterations customers to and from alterations for appointments
- Press, steam and spot clean all merchandise
- Follow quality control guidelines and inspect all garments altered, steamed or pressed to verify pristine condition before final delivery to customer
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Support inventory management by processing special orders, pickups and first quality standards for merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated
- Seek assistance from the alterations manager to address customer issues that cannot be resolved independently
- Maintain a clean and well-organized alterations room
- Perform duties and tasks as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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