Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.75
Work Schedule
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Vision care
supplemental insurances
401K Program
Pet insurance
Job Description
David's Bridal is a leading retailer specializing in wedding dresses, formalwear, and accessories. Recognized as an industry pioneer, the company holds the distinction of selling one out of every three bridal dresses, reflecting its dominant market presence and commitment to quality and innovation. David's Bridal is renowned for delivering an exceptional customer experience, boasting one of the highest customer service scores in retail, which is a testament to the dedication of its team members. The company values diversity, equity, and inclusion, aiming to build a workforce that mirrors its diverse customer base and fosters an environment where all employees feel... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior experience with computerized POS (Point of Sale) systems
- ability to stand, walk and sit for extended periods
- manual dexterity to operate POS terminals, handle money and perform garment steaming and pressing
- ability to lift or move up to 10 pounds
- ability to see up close and at a distance
- effective communication skills
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior experience with computerized POS (Point of Sale) systems
- excellent communication and problem-solving skills
- ability to manage multiple customers simultaneously
- sewing experience is helpful but not required
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- use all systems to manage the customer flow to deliver five-star customer experience
- meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including operational checklist task
- provide exceptional service to multiple customers simultaneously and contribute to store achievement of five-star customer service
- proactively address customer concerns and escalate issues to leadership as needed
- effectively communicate alterations' importance and promote all alterations services and personalization options
- maintain store standards including cleanliness, organization, promotional readiness and store recovery
- greet and escort all alterations customers to and from appointments
- press, steam, and spot clean all merchandise
- follow quality control guidelines and inspect all garments to ensure pristine condition before delivery
- build long-term customer relationships to exceed satisfaction and loyalty
- support inventory management by processing special orders and pickups
- process transactions accurately and support cash wrap behaviors
- seek assistance from Alterations Manager for unresolved customer issues
- maintain a clean and well-organized alterations room
- perform duties assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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