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Davids Bridal logo

Alterations Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
moneybag

Compensation

Hourly
Range $12.00 - $12.50
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Work Schedule

Weekend Shifts
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Benefits

Rewarding environment
competitive pay
Team bonus
Early pay
Team member discount
Vision care
supplemental insurances
401K Program
identity theft protection discount
home and auto insurance discounts
mobile discounts
Legal benefits
Pet insurance

Job Description

David's Bridal is a renowned leader in the bridal and special occasion apparel industry, recognized for providing exceptional customer service and a wide selection of wedding dresses and accessories. Established as a dominant force in the category, with one in every three wedding dresses sold by the company, David's Bridal prides itself on empowering both customers and employees to achieve their dreams—whether that dream is finding the perfect wedding gown or building a rewarding career. The company is committed to maintaining one of the highest customer service scores in retail, focusing on inclusivity, diversity, and a supportive work environment. By... Show More

Job Requirements

  • High school diploma or equivalent
  • 1-2 years prior retail experience in apparel or specialty store
  • Prior sewing experience preferred
  • Experience with computerized POS system
  • Ability to stand, walk, and sit for extended periods
  • Ability to lift and move up to 10 pounds
  • Ability to communicate effectively
  • Manual dexterity for handling garments and equipment

Job Qualifications

  • High school diploma or equivalent
  • 1-2 years retail experience in apparel or specialty store
  • Prior sewing experience is beneficial
  • Experience using computerized POS systems
  • Strong communication and customer service skills
  • Ability to multitask and manage customer interactions
  • Proactive problem-solving and conflict resolution skills
  • Ability to maintain high dress code standards

Job Duties

  • Welcome and assist customers with genuine enthusiasm and clear communication
  • Manage customer flow using all systems to deliver five-star service
  • Meet all service standards including prepare, welcome, meet needs, and be there
  • Provide exceptional service to multiple customers simultaneously
  • Promote alterations and personalization services
  • Maintain store standards of cleanliness, organization, and promotional readiness
  • Greet and escort customers for alterations appointments
  • Press, steam, and spot clean merchandise
  • Inspect garments to ensure quality standards before delivery
  • Build long-term customer relationships
  • Support inventory management with special orders and pick-ups
  • Process transactions accurately at cash wrap
  • Seek assistance from Alterations Manager for unresolved customer issues
  • Maintain a clean and organized alterations room
  • Perform other duties as assigned by store management

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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