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Job Overview
Employment Type
Hourly
Part-time
Compensation
Hourly
Range $15.00 - $15.75
Work Schedule
Weekend Shifts
Benefits
competitive pay
Team bonus
Get Paid Early
generous team member discount
Vision care
supplemental insurances
401K Program
Job Description
David's Bridal is a leading specialty retailer dedicated to providing exceptional bridal and formalwear products. Recognized for dominating the bridal market with one in three dresses sold by the company and boasting one of the highest customer service scores in retail, David's Bridal prides itself on empowering both customers and employees to stay true to their dreams. Whether it's helping customers find the perfect wedding dress that matches their personal style or offering rewarding career opportunities, the company supports excellence and inclusivity in all aspects of its operations.
Joining David's Bridal means becoming part of an organization that values diver... Show More
Joining David's Bridal means becoming part of an organization that values diver... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
- Provide exceptional service experience to multiple customers simultaneously and contribute to the store's achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence and escalate when necessary
- Effectively communicate how alterations enhance the dress for the event in partnership with Alterations
- Promote all alterations services and personalization options
- Maintain store standards including cleanliness, organization, promotional readiness, and store recovery
- Maintain high dress code standards
- Greet and escort alterations customers to and from appointments
- Press, steam, and spot clean all merchandise
- Follow quality control guidelines and inspect all garments for pristine condition before delivery
- Build long-term relationships to exceed customer satisfaction and loyalty
- Support inventory management by processing special orders and pick-ups
- Process transactions with accuracy at cash wrap
- Seek assistance from the Alterations Manager for unresolved customer issues
- Maintain a clean and well-organized alterations room
- Perform duties assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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