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Job Overview
Employment Type
Hourly
Part-time
Compensation
Hourly
Exact $15.20
Work Schedule
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Vision care
supplemental insurances
401K Program
Pet insurance
Job Description
David's Bridal is a leading retailer in the apparel industry, specializing in wedding dresses and related garments. Renowned for dominating the category with one out of every three dresses being sold by them, David's Bridal has built a strong reputation for exceptional customer service and high-quality products. The company is committed to empowering both its customers and employees to pursue their dreams, whether that be finding the perfect wedding dress or building a rewarding career. With a presence across various locations, David's Bridal offers a supportive and inclusive work environment that celebrates diversity, equity, and inclusion. They strive to maintain... Show More
Job Requirements
- high school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS (Point of Sale) system
Job Qualifications
- high school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS (Point of Sale) system
Job Duties
- welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
- use all systems to manage the customer flow to deliver five-star customer experience
- meet all service vows including, prepare, welcome, meet needs and be there for all customers, includes all operational checklist task and meeting customers emotional and practical needs
- responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of five-star customer service
- proactively address customer concerns with confidence
- know when to escalate and partner with leadership team
- effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
- promote all alterations services and personalization options
- maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
- maintain high dress code standards as required by the dress code policy
- greet and escort all alterations customers to and from alterations for appointments
- press, steam, and spot clean all merchandise
- follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
- build long-term relationships to meet and exceed customer satisfaction and loyalty
- support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
- supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated
- seeks assistance from the alterations manager to address customer issues that s/he is not able to resolve
- maintains a clean and well-organized alterations room
- performs duties and tasks as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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