Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $12.50
Work Schedule
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Early pay
Team member discount
Vision care
Supplemental Insurance
401k
identity theft protection discount
Home insurance discount
Auto insurance discount
mobile discounts
Legal benefits
Pet insurance
Job Description
David's Bridal is a renowned retail company specializing in wedding attire and accessories, recognized as a dominant leader in the bridal industry. They hold a significant market share, with one out of every three wedding dresses sold being from their collection. This widespread acclaim is complemented by their exceptional customer service, consistently earning some of the highest scores in retail. David's Bridal is committed not only to celebrating the dreams of brides-to-be but also to fostering a supportive and inclusive work environment for their employees. They prioritize diversity, equity, and inclusion, striving to build a workforce that mirrors the diversity... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years retail experience in apparel or specialty store
- ability to stand, walk and sit for extended periods
- manual dexterity for POS, steaming and sewing tasks
- ability to lift and move up to 10 pounds
- good communication and interpersonal skills
- availability to work weekends
- adherence to dress code standards
- ability to manage multiple tasks simultaneously
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS systems
- excellent phone skills
- ability to manage multiple customers simultaneously
- strong problem-solving skills
- good communication skills
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- use all systems to manage the customer flow to deliver five-star customer experience
- meet all service vows including prepare, welcome, meet needs and be there for all customers
- provide exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service
- proactively address customer concerns with confidence and escalate when necessary
- communicate how alterations enhance the perfect dress in partnership with alterations
- promote all alterations services and personalization options
- maintain store standards including cleanliness and organization to support a flawless shopping experience
- greet and escort alterations customers for appointments
- press, steam and spot clean all merchandise
- follow quality control guidelines and inspect all garments to ensure pristine condition
- build long-term relationships to meet and exceed customer satisfaction and loyalty
- support inventory management by processing special orders and pickups
- process transactions accurately at cash wrap
- seek assistance from the Alterations Manager to resolve customer issues
- maintain a clean and organized alterations room
- perform duties and tasks assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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