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Job Overview
Employment Type
Hourly
Part-time
Compensation
Hourly
Exact $12.50
Work Schedule
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Get Paid Early
Team member discount
Vision care
supplemental insurances
401K Program
identity theft protection discount
home and auto insurance discounts
mobile discounts
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading specialty retailer recognized for its dedication to helping customers find the perfect wedding dress and related accessories for their special day. As a dominant player in the bridal market, David's Bridal holds a strong position by selling one out of every three wedding dresses nationwide. This impressive market presence is supported by the company's commitment to exceptional customer service, consistently achieving some of the highest customer service scores in the retail industry. The company prides itself on empowering both its employees and customers to pursue their dreams, whether it is discovering a wedding dress that... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS Point of Sale system
- Ability to stand walk and sit for extended periods
- Manual dexterity for steaming pressing and sewing garments
- Ability to lift and move up to 10 pounds
- Strong communication skills
- Ability to work weekends
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS Point of Sale system
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and manage time effectively
- Customer-focused attitude
- Ability to work weekends and flexible hours
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including Prepare Welcome Meet Needs and Be There for all customers includes all operational checklist task and meeting customers emotional and practical needs
- Provide exceptional service experience to multiple customers simultaneously and contribute to store achievement of Five-Star Customer Service proactively address customer concerns with confidence
- Effectively communicate how alterations can perfect the dress for the event in partnership with Alterations
- Promote all alterations services and personalization options
- Maintain store standards clean organized promotional readiness store recovery to support a flawless shopping experience
- Maintain high dress code standards as required by the Dress Code policy
- Greet and escort all alterations customers to and from alterations for appointments
- Press steam and spot clean all merchandise
- Follow quality control guidelines and inspect all garments altered steamed pressed to verify pristine condition before final delivery to customer
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Support inventory management by processing special orders pick-ups and first quality standards for all merchandise
- Support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated
- Seek assistance from the Alterations Manager to address customer issues not able to resolve
- Maintain a clean and well-organized alterations room
- Perform duties and tasks as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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