Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $23.25
Work Schedule
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Vision care
supplemental insurances
401K Program
Identity Theft Protection
home and auto insurance discounts
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading retailer specializing in bridal gowns, bridesmaid dresses, and formalwear, recognized widely as a dominant player in the wedding and event apparel industry. With an impressive market share where one out of three dresses in their category is sold by David's Bridal, the company has earned a reputation for excellent customer service and high-quality product offerings. Established as a trusted name in bridal fashion, David's Bridal thrives on helping customers find the perfect dress for their special occasions while fostering a supportive and rewarding work environment for its employees. The company is committed to diversity, equity,... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS system
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS system
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist tasks
- Provide exceptional service experience to multiple customers simultaneously, contribute to store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence, know when to escalate and partner with leadership
- Effectively communicate alterations' role in perfecting dresses
- Promote all alterations services and personalization options
- Maintain store standards (cleanliness, organization, promotional readiness, store recovery)
- Greet and escort all alterations customers to and from appointments
- Press, steam, and spot clean all merchandise
- Follow quality control guidelines inspecting garments before final delivery
- Build long-term customer relationships to exceed satisfaction and loyalty
- Support inventory management by processing special orders, pick-ups and first quality standards
- Support cash wrap behaviors and process transactions accurately
- Seek assistance from Alterations Manager when needed to resolve customer issues
- Maintain a clean and well-organized alterations room
- Perform duties and tasks as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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