Davids Bridal logo

Davids Bridal

Alterations Customer Service Representative

Job Overview

briefcase

Employment Type

Hourly
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $13.20 - $13.50
clock

Work Schedule

Weekend Shifts
diamond

Benefits

Rewarding environment
competitive pay
Team bonus
Get Paid Early
Team member discount
Vision care
supplemental insurances

Job Description

David's Bridal is a leading specialty retailer in the bridal industry, known for its extensive selection of wedding dresses, bridesmaid gowns, and bridal accessories. As a dominant player in the market, David's Bridal holds a significant share, with 1 out of every 3 wedding dresses sold by the company in the United States. The company is celebrated not only for the breadth and quality of its product offerings but also for its exceptional customer service, consistently achieving some of the highest customer satisfaction scores in the retail sector. At David's Bridal, both customers and employees are empowered to stay true... Show More

Job Requirements

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior experience with computerized POS system
  • Prior sewing experience is helpful

Job Qualifications

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior experience with computerized POS system
  • Prior sewing experience is helpful

Job Duties

  • Welcome all customers with genuine and friendly enthusiasm over the phone virtual chats and in person
  • Use all systems to manage the customer flow to deliver five-star customer experience
  • Meet all service vows including prepare welcome meet needs and be there for all customers
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
  • Promote all alterations services and personalization options
  • Maintain store standards clean organized promotional readiness store recovery to support a flawless shopping experience

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

You may be also interested in: