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Davids Bridal

Alterations Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $17.75
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Work Schedule

Weekend Shifts
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Benefits

Rewarding environment
competitive pay
Team bonus
Vision care
supplemental insurances
401K Program
Pet insurance

Job Description

David's Bridal is a leading retail company specializing in bridal gowns, bridesmaid dresses, and wedding accessories. Established as a dominant player in the bridal industry, David's Bridal holds an impressive market share with one out of every three bridal products sold being attributed to their brand. The company is highly regarded for its commitment to delivering exceptional customer service, evidenced by some of the highest service scores in retail. David's Bridal embraces a mission that goes beyond just selling dresses — they empower both customers and employees to stay true to their dreams, whether that means finding the perfect wedding... Show More

Job Requirements

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • prior sewing experience is helpful
  • prior experience with computerized POS point of sale system

Job Qualifications

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • prior experience with computerized POS point of sale system
  • prior sewing experience is helpful

Job Duties

  • Welcome all customers with genuine and friendly enthusiasm over the phone virtual chats and in person
  • use all systems to manage the customer flow to deliver five-star customer experience
  • meet all service vows including prepare welcome meet needs and be there for all customers
  • provide an exceptional service experience to multiple customers at one time and contribute to store achievement of five-star customer service
  • communicate how alterations play an important role in perfecting dresses in partnership with alterations
  • promote all alterations services and personalization options
  • maintain store standards including cleanliness organization and promotional readiness to support flawless shopping experience

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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