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Job Overview
Employment Type
Hourly
Part-time
Compensation
Hourly
Range $15.25 - $20.75
Work Schedule
Weekend Shifts
Benefits
Team member discount
Referral Bonus
competitive pay
Team bonus
Early pay
Vision care
Supplemental Insurance
401K Program
Identity Theft Protection
home and auto insurance discounts
mobile discounts
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading specialty retail company focused on bridal and occasion wear, dedicated to helping customers find the perfect dress and accessories for their most unforgettable moments. With a rich history and a dominant position in the bridal market, David's Bridal proudly sells one out of every three dresses in its category. The company is renowned for its exceptional customer service, consistently achieving one of the highest customer service scores in retail. David's Bridal not only empowers customers to embrace their personal styles but also fosters a workplace culture where employees can grow their careers in a supportive... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years of retail experience
- prior sewing experience preferred
- experience using computerized POS systems
- excellent communication skills
- ability to multitask
- physical ability to stand, walk, reach, bend, and lift up to 10 pounds
- ability to maintain dress code standards
- reliable and team-oriented attitude
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
- Excellent communication skills
- Ability to multitask and manage multiple customers
- Strong customer service orientation
- Basic knowledge of alterations and garment care
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence
- Know when to escalate and partner with leadership team
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alterations services and personalization options
- Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
- Maintain high dress code standards as required by the Dress Code policy
- Greet and escort all alterations customers to and from alterations for appointments
- Press, steam, and spot clean all merchandise
- Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
- Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated
- Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve
- Maintains a clean and well-organized alterations room
- Performs duties and tasks as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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