Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $12.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
David's Bridal is a leading specialty retailer in the bridal industry, offering a wide range of wedding dresses, bridesmaid gowns, and accessories. With a commitment to providing exceptional customer experiences, the company combines extensive product offerings with expert in-store services to help brides and their parties prepare for their special day. Established as a trusted name in bridal fashion, David's Bridal operates numerous stores across the country, focusing on delivering both style and personalized service to its customers. The company values customer satisfaction highly and continuously strives to enhance its service standards through employee engagement and operational excellence.
The Alterat... Show More
The Alterat... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS (Point of Sale) system
- ability to stand, walk and sit for extended periods
- ability to lift and move up to 10 pounds
- manual dexterity to use POS terminals, count money, steam garments, access computers and telephones
- ability to see up close and at a distance with peripheral vision and depth perception
- ability to bend, twist, climb stairs, stoop, kneel, crouch or crawl
- good verbal communication skills
- ability to maintain high dress code standards
- ability to follow quality control guidelines and maintain a clean and organized workspace
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS (Point of Sale) system
- excellent communication skills
- strong problem solving and conflict resolution abilities
- ability to multitask and manage customer flow efficiently
- attention to detail for quality control
- ability to build positive customer relationships
- knowledge of alterations and garment care practices
- proficiency in operating steaming and pressing equipment
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
- use all systems to manage the customer flow to deliver five-star customer experience
- meet all service vows including prepare, welcome, meet needs and be there for all customers, includes all operational checklist tasks and meeting customers emotional and practical needs
- provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service
- proactively address customer concerns with confidence and know when to escalate and partner with leadership team
- effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
- promote all alterations services and personalization options
- maintain store standards including clean, organized, promotional readiness, store recovery to support a flawless shopping experience
- maintain high dress code standards as required by the dress code policy
- greet and escort all alterations customers to and from alterations for appointments
- press, steam and spot clean all merchandise
- follow quality control guidelines and inspect all garments altered, steamed or pressed to verify pristine condition before final delivery to customer
- build long-term relationships to meet and exceed customer satisfaction and loyalty
- support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
- support all cash wrap behaviors and process transactions with accuracy to make sure every customer feels celebrated
- seek assistance from the alterations manager to address customer issues that cannot be resolved
- maintain a clean and well-organized alterations room
- perform duties and tasks as assigned by store management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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