Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Career development opportunities
Job Description
David's Bridal is a renowned specialty retailer committed to providing brides and their wedding parties with an extensive selection of stylish bridal gowns, bridesmaids dresses, and accessories. With a legacy spanning decades, David's Bridal has established itself as a trusted destination for customers seeking exceptional quality and personalized service for their most memorable occasions. Known for its deep understanding of bridal needs and fashion trends, the company excels in delivering a seamless shopping experience that combines expert advice with a warm, welcoming atmosphere.
The Alterations Customer Service Representative (CSR) position at David's Bridal is a vital role designed ... Show More
The Alterations Customer Service Representative (CSR) position at David's Bridal is a vital role designed ... Show More
Job Requirements
- high school diploma or equivalent
- 1-2 years retail experience in apparel or specialty store environment
- prior sewing experience helpful
- experience with computerized POS system
- ability to stand, walk, and sit for extended periods
- manual dexterity to use POS terminals and perform garment handling
- ability to lift or move up to 10 pounds
- ability to see up close and at a distance
- good peripheral vision and depth perception
- able to use computers, electronic devices, and phones for prolonged periods
Job Qualifications
- high school diploma or equivalent
- 1-2 years prior retail experience in apparel or specialty store
- prior sewing experience is helpful
- prior experience with computerized POS system
- excellent phone and communication skills
- ability to adapt communication style to customer needs
- problem-solving and conflict resolution skills
- strong customer service orientation
- capability to handle multiple customers and tasks simultaneously
- attention to detail and quality control
- ability to build and maintain customer relationships
Job Duties
- Welcome customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person
- use all systems to manage customer flow and deliver five-star customer experience
- meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers
- provide exceptional service experience to multiple customers simultaneously
- address customer concerns proactively and escalate as necessary
- communicate importance of alterations in perfecting the dress
- promote alterations services and personalization options
- maintain store standards including cleanliness and promotional readiness
- uphold high dress code standards
- greet and escort alterations customers to appointments
- press, steam, and spot clean merchandise
- inspect garments following quality control guidelines before final delivery
- build long-term customer relationships
- support inventory management with special orders, pick-ups, and quality standards
- support cash wrap behaviors and process transactions accurately
- seek assistance from Alterations Manager for unresolved issues
- maintain a clean and organized alterations room
- perform additional duties as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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