Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $21.00
Work Schedule
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Dayforce Wallet - Get Paid Early
generous team member discount
Vision care
supplemental insurances
401K Program
discount for Identity Theft Protection
discounts for home and auto insurance
discounts for Mobile
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading retailer specializing in bridal wear and wedding formalwear, providing an extensive range of wedding dresses, bridesmaid dresses, and accessories. Established as a dominant player in their category, David's Bridal proudly sells one out of every three wedding dresses nationally, cementing its reputation as the go-to destination for brides-to-be. The company is known for its commitment to exceptional customer service and has achieved some of the highest scores in the retail industry for customer satisfaction. Operating numerous stores across the United States, David's Bridal is a vibrant, dynamic company dedicated to helping customers find their perfect... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS system
- ability to stand walk and sit for extended periods
- manual dexterity to perform non-selling responsibilities such as use of POS terminals counting money steaming garments accessing computers and receiving or initiating telephone calls
- ability to lift or move up to 10 pounds
- ability to communicate effectively over phone and in person
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS system
- excellent communication and problem-solving skills
- ability to multitask and manage multiple customer needs simultaneously
- commitment to delivering outstanding customer service
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone virtual chats and in person
- use all systems to manage the customer flow to deliver five-star customer experience
- meet all service vows including prepare welcome meet needs and be there for all customers includes all operational checklist tasks and meeting customers emotional and practical needs
- provide an exceptional service experience to multiple customers at one time and contribute to store achievement of five-star customer service
- proactively address customer concerns with confidence and escalate when needed partnering with leadership team
- effectively communicate how alterations play an important role in perfecting the dress in partnership with alterations
- promote all alterations services and personalization options
- maintain store standards including cleanliness organization and promotional readiness
- maintain high dress code standards as required
- greet and escort all alterations customers to and from alterations appointments
- press steam and spot clean all merchandise
- follow quality control guidelines inspecting all garments altered steamed pressed to verify pristine condition before final delivery
- build long-term relationships to exceed customer satisfaction and loyalty
- support inventory management by processing special orders pick-ups and first quality standards
- support all cash wrap behaviors and process transactions with accuracy
- seek assistance from the alterations manager to address unresolved customer issues
- maintain a clean and well organized alterations room
- perform duties assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: