Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical/prescription drug insurance
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the world's largest global network of private aviation terminals, offering safe, convenient, and elevated experiences for every guest and client. With over 225 locations worldwide, Signature Aviation prides itself on being a premier hospitality organization and a certified Great Place to Work. The company is dedicated to redefining private air travel by combining expert aviation knowledge with exceptional hospitality. With nearly 6,000 dedicated aviation professionals, Signature Aviation maintains a strong commitment to excellence in service, safety, and community involvement. The company supports its team members' well-being and professional growth through a variety of benefits, programs, and resources,... Show More
Job Requirements
- High school diploma or GED
- Minimum 18 years of age
- Pass company background checks including criminal and motor vehicle
- Pass drug tests
- Meet airport background check requirements
- Be insurable under company insurance policies
- Legally authorized to work in the jurisdiction
- Excellent vision and coordination
- Ability to pass aviation fuel color vision test
- Valid state driver’s license
- Commercial driver’s license if required locally
- Able to exercise good judgment and follow directions
- Preferred 3 to 6 months experience or training in aviation or customer service
- Excellent guest service skills with energetic and outgoing personality
- Ability to read and understand safety rules and procedures in English
- Strong communication skills in English
- Basic math skills
- Physical ability to operate motor vehicles and ground support equipment
- Ability to perform duties from elevated heights
- Ability to follow multi-step instructions
- Strong interpersonal skills
- Ability to multitask and maintain attention to detail
- Basic computer and email proficiency
- Ability to complete required training on time
Job Qualifications
- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the company's applicable insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel with ability to pass a color vision test for inspecting aviation fuel
- Must possess a valid state driver’s license and in some locations a commercial driver’s license (CDL) if required by local regulations and business needs
- Ability to exercise good judgment and follow directions/directives from supervisor/management
- Preferred 3 to 6 months experience and/or training in aviation, customer service or other related field or equivalent combination of education and experience and/or training
- Excellent guest service skills with energetic, outgoing, and guest-obsessed personality
- Ability to read and comprehend safety rules, operating instructions, and procedure manuals and clearly communicate in English
- Ability to perform simple arithmetic such as addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, and time
- Physical ability to enter/exit and operate motor vehicles and ground support equipment and safely perform tasks such as fueling and de-icing from elevated heights
- Ability to carry out multi-step instructions and deal with standardized situations
- Excellent interpersonal skills for effective collaboration and guest service
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Ability to use computer and email, learn company software and pass training modules
- Ability to successfully and timely complete Signature’s training programs
Job Duties
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures ensuring efficient and accurate communication through various methods to accomplish operational tasks
- Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing
- Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc
- Load and unload luggage and other cargo into/out of aircraft and from/into the private aviation terminal, guest vehicle, or other mode of transportation
- Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
- Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
- Maintain safe, clean, and secure ramps and operations
- Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, company or guest assets, or the company’s reputation if the work continues and report concerns to the appropriate manager
- Follow emergency response procedures during critical events
- Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport
- Create accurate records pertaining to time worked and activities and services performed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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