Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and Development
Employee assistance program (EAP)
perks
Job Description
Signature Aviation is the world’s largest global network of private aviation terminals, operating more than 225 locations worldwide. As a premier hospitality organization, they focus on delivering safe, convenient, and elevated experiences to private aviation guests and aircraft operators. Signature Aviation is recognized as a certified Great Place to Work™, reflecting its commitment to employee well-being, professional development, and fostering an inclusive, supportive environment. With nearly 6,000 team members who are aviation experts and enthusiasts, the company strives to redefine private air travel by combining operational excellence with exceptional guest service. They emphasize community involvement through volunteering efforts that elevate... Show More
Job Requirements
- high school diploma or general education degree (ged)
- minimum of 18 years of age
- ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the company's applicable insurance policies
- must be legally authorized to work in the jurisdiction of employment
- excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
- ability to pass a color vision test for purposes of inspecting aviation fuel
- must possess a valid state driver's license
- in some locations a commercial driver's license (cdl) is required as dictated by local regulations and business needs
- must be able to exercise good judgment and follow directions/directives from supervisor/management
Job Qualifications
- high school diploma or general education degree (ged)
- minimum of 18 years of age
- ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the company's applicable insurance policies
- must be legally authorized to work in the jurisdiction of employment
- excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
- ability to pass a color vision test for purposes of inspecting aviation fuel
- must possess a valid state driver's license
- in some locations a commercial driver's license (cdl) is required as dictated by local regulations and business needs
- must be able to exercise good judgment and follow directions/directives from supervisor/management
- preferred: three (3) to six (6) months experience and/or training in aviation, customer service or other related field or equivalent combination of education and experience and/or training
- excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
- ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English
- clearly communicate in English with others in person, via telephone, radio communicators, and in writing
- ability to perform simple arithmetic (such as addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
- must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
- able to perform various functions safely and efficiently from elevated heights
- ability to carry out multi-step instructions
- ability to deal with standardized situations with only occasional or no variables
- ability to get along and work well with others
- excellent interpersonal skills for effective collaboration with team members and service to guests
- ability to handle multiple tasks simultaneously while maintaining attention to detail
- ability to use a computer and email, learn necessary company software, and pass computer-based training modules
- ability to successfully and timely complete company training programs
Job Duties
- work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (sops) ensuring efficient and accurate communication through various methods to accomplish operational tasks
- collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing
- proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders
- operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks
- load and unload luggage and other cargo into/out of aircraft and from/into the pat, guest vehicle, or other mode of transportation
- provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
- offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
- maintain safe, clean, and secure ramps and operations
- fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
- stop work when unsafe condition or act is likely to cause harm and report concerns and cooperate in addressing the unsafe act or condition
- follow emergency response procedures during critical events
- understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport
- create accurate records pertaining to time worked and activities and services performed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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